Castlegar Scheduled Outreach Site

Service changes due to COVID-19

Ask us to help you with the following programs by using eServiceCanada:

• Employment Insurance (EI), including ROE Web Identity Validation for Employers*
• Canada Pension Plan (CPP), Old Age Security (OAS), Guaranteed Income
• Supplement (GIS) benefits
• Social Insurance Numbers (SIN)
• Veterans Affairs Canada Services

*Employers must select the General Employment Insurance information option under the Employment Insurance drop down menu and add “ROE Web ID validation” in the Additional Information box.

We will call you back within 2 business days.

• To book an appointment for Passport Services or Biometrics, please go to eServiceCanada.

Do not come to a Service Canada Centre if you:

• Have any COVID-19 related symptoms such as fever, cough or difficulty breathing
• Have had contact with a confirmed case of COVID-19 in the past 14 days
• Are required to self-isolate or quarantine by public health authorities

Important: Service Canada is a federal service provider. As such, we continue to ask all clients and visitors to wear a face mask. This applies even in areas where provincial or territorial requirements differ.
Please follow public health advice. Anyone not following public health advice trying to enter the office may be reported to local public health authorities. For more information, visit Canada.ca/covid19.

Scent reduced environment
Service Canada promotes a scent reduced work environment and encourages the limited use of scented products in our offices.