Victoria Service Canada Centre and Passport Services

Warning

Service changes due to COVID-19
We urge you not to visit Service Canada Centres unless absolutely necessary.
Ask us to help you with the following programs by using eServiceCanada service request form:
• Employment Insurance (EI)
• Canada Pension Plan (CPP), Old Age Security (OAS), Guaranteed Income Supplement (GIS) benefits
• Social Insurance Numbers (SIN)
• immediate request for a Passport Service
• Veterans Affairs Canada Services

We will call you back within 2 business days.

Do not come to a Service Canada Centre if you:
•Have any COVID-19 related symptoms such as fever, cough or difficulty breathing
•Have had contact with a confirmed case of COVID-19 in the past 14 days
•Are required to self-isolate or quarantine by public health authorities

Please follow public health advice. Anyone not following public health advice trying to enter the office may be reported to local public health authorities. For more information, visit Canada.ca/covid19.

Scent reduced environment
Service Canada promotes a scent reduced work environment and encourages the limited use of scented products in our offices.


Warning

Read important public announcement regarding this site. Find out more.


Building image of Victoria Service Canada Centre and Passport Services at 1150 Douglas Street, 4th Floor, Suite 450 in Victoria Bay Centre
1150 Douglas Street, 4th Floor, Suite 450
Victoria, British Columbia
Map indicating the location of Victoria Service Canada Centre and Passport Services at 1150 Douglas Street, 4th Floor, Suite 450 in Victoria
Office Information
Hours of service Monday to Friday from 8:30 am to 4:00 pm
Language of Service English, French
Available Public Phone No
Available Public Fax No
Parking Pay Parking
Wheelchair accessible Yes
Payment Type Accepted Master Card, Visa, American Express, Debit Card, Cheque
Public Announcement

Note: If you need a passport, please submit your application by mail.

You can visit Canadian passports to learn more and find out how to apply.

To apply in person, please schedule an appointment by filling out the request form on the eServiceCanada portal.

Please call the Passport Call Centre at 1-800-567-6868, if:
• you need a passport in the next 2 business days, or
• you need assistance with filling out the request form for an in-person appointment.

Note: Walk-in service is offered when capacity allows.

Visit the Service Canada website for the latest updates.


Online services
Service Canada programs and services are available online at Service Canada or by telephone at: 1 800 O-Canada (1-800-622-6232) - TTY: 1-800-926-9105

Record of employment
Please send your paper record of employment (ROE), or other documents to the appropriate Employment Insurance processing centre. Go to the EI Contact information - Individuals page for the mailing address serving your area.

Video Remote Interpretation
This office offers Video Remote Interpretation (VRI) services to support users of Sign language. VRI services can be accessed on-demand in American Sign Language (ASL) and Langue des signes québécoise (LSQ).

Biometrics
Biometrics collection service is offered at this Service Canada Centre. You must schedule an appointment for Biometric services by visiting www.canada.ca/service-canada-appointment.

Direct Phone Services
Service Regular Line Toll Free
CPP/OAS 1 800 277-9914
Employers Hiring Foreign Workers 1 800 367-5693
Record of Employment - Services for Employers: Orders, Information and Record of Employment on the Web (ROE Web) 1 800 367-5693
Social Insurance Number (SIN) Program 1 866 274-6627
Telephone Information Service (Employment Insurance) 1 800 206-7218
Telephone Reporting Service (Employment Insurance) 1 800 531-7555
Direct TTY Services
Service Regular Line Toll Free
Employment Insurance Program 1 800 529-3742
Income Security Program 1 800 255-4786
Record of Employment - Services for Employers: Orders, Information and Record of Employment on the Web (ROE Web) 1 855 881-9874
Services Offered
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