Kingston Service Canada Centre
We ask that you do not visit a Service Canada Centre if you:
- are experiencing any symptoms associated with COVID-19 (even if mild);
- have tested positive on a PCR or rapid test, been presumed positive for COVID-19 in the past 7 days; or
- have been instructed by public health authorities or a health care provider to quarantine or isolate for any reason.
When visiting in-person, it is required that you:
Wear a face mask
Service Canada is a federal service provider. As such, we continue to ask all clients and visitors to wear a face mask. This applies even in areas where provincial or territorial requirements differ.
Limit the use of scented products
Service Canada promotes a scent reduced work environment and encourages the limited use of scented products in our offices.
We may prioritize clients who have proof of travel or need in the next 10 to 45 business days. We will process applications in 10 business days.
There is a $20 fee to pick passports up in person.
Passport appointments are only available for clients travelling in 46 days or more.
Clients travelling in less than 10 business days must visit a Service Canada Centre – Passport Services office that offers urgent or express services with proof of travel or need.
This office offers Video Remote Interpretation (VRI) services to support users of Sign language.
Service Canada programs and services are available online at Service Canada or by telephone at: 1 800 O-Canada (1-800-622-6232) - TTY: 1-800-926-9105
Please send your paper record of employment (ROE), or other documents to the appropriate Employment Insurance processing centre. Go to the EI Contact information - Individuals page for the mailing address serving your area.
Biometrics collection service is offered at this Service Canada Centre. You must schedule an appointment for Biometric services by visiting eServiceCanada.
Estimated wait time - updated every business day at 9:30 a.m., 12:00 p.m., and 2:00 p.m. (local time).
(Last updated: )
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The shortest waiting times are:
- Tuesday from 8:30 am to 10:00 am
- Wednesday from 8:30 am to 10:00 am
- Thursday from 8:30 am to 10:00 am
Multilingual Services (upon availability)
American Sign Language
Quebec Sign Language