Kingston Service Canada Centre

Health measures and other considerations to know before you visit

Masks are encouraged

Service Canada provides a mask-friendly environment. Clients and visitors should feel comfortable to wear a mask in our offices.

Don't visit if you:

  • are experiencing any symptoms associated with COVID-19 (even if mild);
  • have tested positive on a PCR or rapid test, been presumed positive for COVID-19 in the past 5 days; or
  • have been instructed by public health authorities or a health care provider to quarantine or isolate for any reason.

Limit the use of scented products

Service Canada promotes a scent reduced work environment and encourages the limited use of scented products in our offices.

Public Announcement

The Kingston Service Canada Centre located at 1300 Bath Road is closed.

The Kingston Temporary Point of Service now located 294 King Street, is appointment based only due to limited occupancy, and as such, walk-in traffic is not supported.

In-person appointment-based service, including 10-day passport services, is currently available by:

  • Calling 613-856-9022, Monday to Friday between 8:30 a.m. to 4:30 p.m., with an option to leave a voicemail afterhours.
  • Emailing your first name and telephone number to Please do not email any sensitive or personal information.

Nearby Service Canada Centres

If you require in-person service, Service Canada Centres are open in the following nearby communities:

Online Services

You are able to access Service Canada services online.

Social Insurance Number (SIN): you can apply online, upload your digital documents securely and, if eligible, view your SIN online once your application has been processed.

Service Canada provides Canadians with a single point of access to a wide range of government services and benefits. Learn more by visiting the Service Canada webpage or by calling 1-800-622-6232.


Please note the following temporary closure details.

Thursday, February 1st 2024 8:30 am EST
Friday, January 31st 2025 4:00 pm EST
Relocation of office
The Kingston Service Canada Centre located at 1300 Bath Road has relocated to 294 King Street East. For additional information please refer to the Public Announcement.

Frontenac Mall , Floor 1
1300 Bath Road
Kingston, Ontario

Office Information

Hours of service
Monday to Friday from 8:30 am to 4:00 pm

Victoria Day
Monday, May 20th 2024

Victoria Day
Monday, May 20th 2024

Canada Day
Monday, July 1st 2024

Civic Holiday
Monday, August 5th 2024

Labour Day
Monday, September 2nd 2024

National Day for Truth and Reconciliation
Monday, September 30th 2024

Thanksgiving Day
Monday, October 14th 2024

Remembrance Day
Monday, November 11th 2024

Christmas Day
Wednesday, December 25th 2024

Statutory Holiday
Thursday, December 26th 2024

Language of Service
English, French

Multilingual Services (upon availability)
American Sign Language
Quebec Sign Language
Available Public Phone
Available Public Fax
Free Parking
Wheelchair accessible
Payment Type Accepted
Master Card, Visa, American Express, Debit Card, Cheque

Direct Phone Services

Regular Line
Toll Free
1 800 277-9914
Employers Hiring Foreign Workers
1 866 556-5518
Record of Employment - Services for Employers: Orders, Information and Record of Employment on the Web (ROE Web)
1 800 367-5693
Social Insurance Number (SIN) Program
1 866 274-6627
Telephone Information Service (Employment Insurance)
1 800 206-7218
Telephone Reporting Service (Employment Insurance)
1 800 531-7555

Direct TTY Services

Regular Line
Toll Free
Employment Insurance Program
1 800 529-3742
Income Security Program
1 800 255-4786
Record of Employment - Services for Employers: Orders, Information and Record of Employment on the Web (ROE Web)
1 855 881-9874

Services Offered

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