Ottawa West Service Canada Centre

Information

Service changes due to COVID-19

Ask us to help you with the following programs by using eServiceCanada:
  • Employment Insurance (EI), including ROE Web Identity Validation for Employers*
  • Canada Pension Plan (CPP), Old Age Security (OAS), Guaranteed Income
  • Supplement (GIS) benefits
  • Social Insurance Numbers (SIN)
  • Veterans Affairs Canada Services
*Employers must select the General Employment Insurance information option under the Employment Insurance drop down menu and add “ROE Web ID validation” in the Additional Information box.

We will call you back within 2 business days.

  • To book an appointment for Passport Services or Biometrics, please go to eServiceCanada.

Do not come to a Service Canada Centre if you:
  • Have any COVID-19 related symptoms such as fever, cough or difficulty breathing
  • Have had contact with a confirmed case of COVID-19 in the past 14 days
  • Are required to self-isolate or quarantine by public health authorities
Important: Service Canada is a federal service provider. As such, we continue to ask all clients and visitors to wear a face mask. This applies even in areas where provincial or territorial requirements differ.
Please follow public health advice. Anyone not following public health advice trying to enter the office may be reported to local public health authorities. For more information, visit Canada.ca/covid19.

Scent reduced environment
Service Canada promotes a scent reduced work environment and encourages the limited use of scented products in our offices.

Warning

Read important public announcement regarding this site. Find out more.


Building image of Ottawa West Service Canada Centre at 885 Meadowlands Drive East, Suite 105 (May also be accessed via 1430 Prince of Wales Drive) in Ottawa
885 Meadowlands Drive East, Suite 105 (May also be accessed via 1430 Prince of Wales Drive)
Ottawa, Ontario
Map indicating the location of Ottawa West Service Canada Centre at 885 Meadowlands Drive East, Suite 105 (May also be accessed via 1430 Prince of Wales Drive) in Ottawa

Office Information

Hours of service
Monday to Friday from 8:30 am to 4:00 pm

Victoria Day
Monday, May 23rd 2022

Victoria Day
Monday, May 23rd 2022

Canada Day
Friday, July 1st 2022

Civic Holiday
Monday, August 1st 2022

Labour Day
Monday, September 5th 2022

National Day for Truth and Reconciliation
Friday, September 30th 2022

Thanksgiving Day
Monday, October 10th 2022

Remembrance Day
Friday, November 11th 2022

Christmas Day
Sunday, December 25th 2022

Statutory Holiday
Monday, December 26th 2022

Statutory Holiday
Tuesday, December 27th 2022



The shortest waiting times are:
  1. Monday from 8:30 am to 10:00 am
  2. Tuesday from 8:30 am to 10:00 am
  3. Wednesday from 8:30 am to 10:00 am
  4. Thursday from 8:30 am to 10:00 am
  5. Friday from 8:30 am to 10:00 am
Language of Service
English, French
Available Public Phone
No
Available Public Fax
No
Parking
Free Parking
Wheelchair accessible
Yes
Payment Type Accepted
Master Card, Visa, American Express, Debit Card, Cheque
Public Announcement

  • This site offers passport services for those travelling beyond the next 25 business days. No proof of travel or need is required.
  • Appointments are recommended as walk-in service is offered only if capacity allows. To book your appointment online, go to eServiceCanada.
  • If you are travelling within the next two business days, please visit a specialized passport site (Service Canada Centre – Passport Service) offering urgent pick-up services. A proof of travel or need is required.
  • You can visit Canadian passports to learn more and find out how to apply.
  • Visit the Service Canada website for the latest updates.


Online services
Service Canada programs and services are available online at Service Canada or by telephone at: 1 800 O-Canada (1-800-622-6232) - TTY: 1-800-926-9105

Record of employment
Please send your paper record of employment (ROE), or other documents to the appropriate Employment Insurance processing centre. Go to the EI Contact information - Individuals page for the mailing address serving your area.

Direct Phone Services

Service
Regular Line
Toll Free
CPP/OAS
1 800 277-9914
Employers Hiring Foreign Workers
1 866 556-5518
Record of Employment - Services for Employers: Orders, Information and Record of Employment on the Web (ROE Web)
1 800 367-5693
Social Insurance Number (SIN) Program
1 866 274-6627
Telephone Information Service (Employment Insurance)
1 800 206-7218
Telephone Reporting Service (Employment Insurance)
1 800 531-7555

Direct TTY Services

Service
Regular Line
Toll Free
Employment Insurance Program
1 800 529-3742
Income Security Program
1 800 255-4786
Record of Employment - Services for Employers: Orders, Information and Record of Employment on the Web (ROE Web)
1 855 881-9874

Services Offered

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