Ottawa West Service Canada Centre and Passport Services
Information
We ask that you do not visit a Service Canada Centre if you:
- are experiencing any symptoms associated with COVID-19 (even if mild);
- have tested positive on a PCR or rapid test, been presumed positive for COVID-19 in the past 7 days; or
- have been instructed by public health authorities or a health care provider to quarantine or isolate for any reason.
When visiting in-person, it is required that you:
Wear a face mask
Service Canada is a federal service provider. As such, we continue to ask all clients and visitors to wear a face mask. This applies even in areas where provincial or territorial requirements differ.
Limit the use of scented products
Service Canada promotes a scent reduced work environment and encourages the limited use of scented products in our offices.
Public Announcement
Service Canada has added staff, streamlined procedures and increased processing capacity to help with the increased demand for passports.
Passport service standards:
- In 20 business days, plus mailing time:
- Apply by walk-in or by appointment at any Service Canada Centre or by mail.
- Some locations are seeing high demand for appointments. Appointment availability may vary.
- To book an appointment, please visit eServiceCanada.
- In 10 business days, plus mailing time:
- Apply by walk-in or by appointment at a passport office or a Service Canada Centre that offers 10-day processing.
- Some locations are seeing high demand for appointments. Appointment availability may vary.
- To book an appointment, please visit eServiceCanada.
- In 2 to 9 business days:
- Please visit a passport office that offers express pick-up service.
- Proof of travel or need is required.
- By the end of the next business day:
- Please visit a passport office that offers urgent pick-up service.
- Proof of travel or need is required.
Fees vary based on the service request.
Find out how and when to apply for a passport.
For a full list of services offered at this location, please review the Services Offered section below.
Service Canada provides Canadians with a single point of access to a wide range of government services and benefits. Learn more by visiting the Service Canada webpage.
Ottawa, Ontario
K2C3N2
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Office Information
Multilingual Services (upon availability)
American Sign Language
Quebec Sign Language
Direct Phone Services
Direct TTY Services
Services Offered
- All Canadians
- Citizenship and Immigration
- Employers and Organizations
- Families and Children
- Canada Child Benefit
- Canada Pension Plan Children's Benefits
- Canada Pension Plan Death Benefit
- Canada Pension Plan Survivor's Pension
- Employment Insurance Family Supplement
- Employment Insurance Maternity and Parental Benefits
- Employment Insurance special benefits for Parents of Critically Ill Children
- Labour and Workplace Information
- Newcomers to Canada
- People with Disabilities
- Seniors
- Veterans
- Workers
- Youth and Students