Ottawa West Service Canada Centre
Information
Service changes due to COVID-19
Ask us to help you with the following programs by using eServiceCanada:
We will call you back within 2 business days.
Do not come to a Service Canada Centre if you:
Please follow public health advice. Anyone not following public health advice trying to enter the office may be reported to local public health authorities. For more information, visit Canada.ca/covid19.
Scent reduced environment
Service Canada promotes a scent reduced work environment and encourages the limited use of scented products in our offices.
Ask us to help you with the following programs by using eServiceCanada:
- Employment Insurance (EI), including ROE Web Identity Validation for Employers*
- Canada Pension Plan (CPP), Old Age Security (OAS), Guaranteed Income
- Supplement (GIS) benefits
- Social Insurance Numbers (SIN)
- Veterans Affairs Canada Services
We will call you back within 2 business days.
- To book an appointment for Passport Services or Biometrics, please go to eServiceCanada.
Do not come to a Service Canada Centre if you:
- Have any COVID-19 related symptoms such as fever, cough or difficulty breathing
- Have had contact with a confirmed case of COVID-19 in the past 14 days
- Are required to self-isolate or quarantine by public health authorities
Please follow public health advice. Anyone not following public health advice trying to enter the office may be reported to local public health authorities. For more information, visit Canada.ca/covid19.
Scent reduced environment
Service Canada promotes a scent reduced work environment and encourages the limited use of scented products in our offices.
Warning
Read important public announcement regarding this site. Find out more.
Office Information
Hours of service
Monday to Friday from 8:30 am to 4:00 pm
The shortest waiting times are:
Victoria Day
Monday, May 23rd 2022
View all upcoming holiday closures »
Victoria Day
Monday, May 23rd 2022
Canada Day
Friday, July 1st 2022
Civic Holiday
Monday, August 1st 2022
Labour Day
Monday, September 5th 2022
National Day for Truth and Reconciliation
Friday, September 30th 2022
Thanksgiving Day
Monday, October 10th 2022
Remembrance Day
Friday, November 11th 2022
Christmas Day
Sunday, December 25th 2022
Statutory Holiday
Monday, December 26th 2022
Statutory Holiday
Tuesday, December 27th 2022
The shortest waiting times are:
- Monday from 8:30 am to 10:00 am
- Tuesday from 8:30 am to 10:00 am
- Wednesday from 8:30 am to 10:00 am
- Thursday from 8:30 am to 10:00 am
- Friday from 8:30 am to 10:00 am
Language of Service
English, French
Available Public Phone
No
Available Public Fax
No
Parking
Free Parking
Wheelchair accessible
Yes
Payment Type Accepted
Master Card, Visa, American Express, Debit Card, Cheque
Public Announcement
- This site offers passport services for those travelling beyond the next 25 business days. No proof of travel or need is required.
- Appointments are recommended as walk-in service is offered only if capacity allows. To book your appointment online, go to eServiceCanada.
- If you are travelling within the next two business days, please visit a specialized passport site (Service Canada Centre – Passport Service) offering urgent pick-up services. A proof of travel or need is required.
- You can visit Canadian passports to learn more and find out how to apply.
- Visit the Service Canada website for the latest updates.
Online services
Service Canada programs and services are available online at Service Canada or by telephone at: 1 800 O-Canada (1-800-622-6232) - TTY: 1-800-926-9105
Record of employment
Please send your paper record of employment (ROE), or other documents to the appropriate Employment Insurance processing centre. Go to the EI Contact information - Individuals page for the mailing address serving your area.
Direct Phone Services
Service
Regular Line
Toll Free
CPP/OAS
1 800 277-9914
Employers Hiring Foreign Workers
1 866 556-5518
Record of Employment - Services for Employers: Orders, Information and Record of Employment on the Web (ROE Web)
1 800 367-5693
Social Insurance Number (SIN) Program
1 866 274-6627
Telephone Information Service (Employment Insurance)
1 800 206-7218
Telephone Reporting Service (Employment Insurance)
1 800 531-7555
Direct TTY Services
Service
Regular Line
Toll Free
Employment Insurance Program
1 800 529-3742
Income Security Program
1 800 255-4786
Record of Employment - Services for Employers: Orders, Information and Record of Employment on the Web (ROE Web)
1 855 881-9874
Services Offered
- All Canadians
- Employers and Organizations
- Families and Children
- Canada Child Benefit
- Canada Pension Plan Children's Benefits
- Canada Pension Plan Death Benefit
- Canada Pension Plan Survivor's Pension
- Employment Insurance Family Supplement
- Employment Insurance Maternity and Parental Benefits
- Employment Insurance special benefits for Parents of Critically Ill Children
- Labour and Workplace Information
- Newcomers to Canada
- People with Disabilities
- Seniors
- Veterans
- Workers
- Youth and Students