Sudbury Service Canada Centre

Information

Health measures to know before you visit:

We ask that you do not visit a Service Canada Centre if you:

  • are experiencing any symptoms associated with COVID-19 (even if mild);
  • have tested positive on a PCR or rapid test, been presumed positive for COVID-19 in the past 7 days; or
  • have been instructed by public health authorities or a health care provider to quarantine or isolate for any reason.

When visiting in-person, it is required that you:

Wear a face mask

Service Canada is a federal service provider. As such, we continue to ask all clients and visitors to wear a face mask. This applies even in areas where provincial or territorial requirements differ.

Limit the use of scented products

Service Canada promotes a scent reduced work environment and encourages the limited use of scented products in our offices.


Public Announcement

Passport applications

We may prioritize clients who have proof of travel or need in the next 10 to 45 business days. We will process applications in 10 business days.

There is a $20 fee to pick passports up in person.

Passport appointments are only available for clients travelling in 46 days or more.

Clients travelling in less than 10 business days must visit a Service Canada Centre – Passport Services office that offers urgent or express services with proof of travel or need.

Video Remote Interpretation:

This office offers Video Remote Interpretation (VRI) services to support users of Sign language.

Online services

Service Canada programs and services are available online at Service Canada or by telephone at: 1 800 O-Canada (1-800-622-6232) - TTY: 1-800-926-9105

Record of employment

Please send your paper record of employment (ROE), or other documents to the appropriate Employment Insurance processing centre. Go to the EI Contact information - Individuals page for the mailing address serving your area.

Biometrics

Biometrics collection service is offered at this Service Canada Centre. You must schedule an appointment for Biometric services by visiting eServiceCanada.

Federal Building, Floor Main
19 Lisgar Street
Sudbury, Ontario
P3E6L1

Office Information

Hours of service
Monday to Friday from 8:30 am to 4:00 pm



Thanksgiving Day
Monday, October 10th 2022

Thanksgiving Day
Monday, October 10th 2022

Remembrance Day
Friday, November 11th 2022

Christmas Day
Sunday, December 25th 2022

Statutory Holiday
Monday, December 26th 2022

Statutory Holiday
Tuesday, December 27th 2022



The shortest waiting times are:
  1. Tuesday from 8:30 am to 10:00 am
  2. Wednesday from 8:30 am to 10:00 am
  3. Thursday from 8:30 am to 10:00 am
Language of Service
English, French

Multilingual Services (upon availability)
American Sign Language
Quebec Sign Language
Available Public Phone
No
Available Public Fax
No
Parking
Pay Parking
Wheelchair accessible
Yes
Payment Type Accepted
Master Card, Visa, American Express, Debit Card, Cheque

Direct Phone Services

Service
Regular Line
Toll Free
CPP/OAS
1 800 277-9914
Employers Hiring Foreign Workers
1 866 556-5518
Record of Employment - Services for Employers: Orders, Information and Record of Employment on the Web (ROE Web)
1 800 367-5693
Social Insurance Number (SIN) Program
1 866 274-6627
Telephone Information Service (Employment Insurance)
1 800 206-7218
Telephone Reporting Service (Employment Insurance)
1 800 531-7555

Direct TTY Services

Service
Regular Line
Toll Free
Employment Insurance Program
1 800 529-3742
Income Security Program
1 800 255-4786
Record of Employment - Services for Employers: Orders, Information and Record of Employment on the Web (ROE Web)
1 855 881-9874

Services Offered

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