Kelowna Service Canada Centre and Passport Services
Health measures and other considerations to know before you visit
Masks are encouraged
Service Canada provides a mask-friendly environment. Clients and visitors should feel comfortable to wear a mask in our offices.
Don't visit if you:
- are experiencing any symptoms associated with COVID-19 (even if mild);
- have tested positive on a PCR or rapid test, been presumed positive for COVID-19 in the past 5 days; or
- have been instructed by public health authorities or a health care provider to quarantine or isolate for any reason.
Limit the use of scented products
Service Canada promotes a scent reduced work environment and encourages the limited use of scented products in our offices.
Public Announcement
Passport service standards:
- In 20 business days, plus mailing time:
- Apply by walk-in or by appointment at any Service Canada Centre or by mail.
- Some locations are seeing high demand for appointments. Appointment availability may vary.
- To book an appointment, please visit eServiceCanada.
- In 10 business days, plus mailing time:
- Apply by walk-in or by appointment at a passport office or a Service Canada Centre that offers 10-day processing.
- Some locations are seeing high demand for appointments. Appointment availability may vary.
- To book an appointment, please visit eServiceCanada.
- In 2 to 9 business days:
- Please visit a passport office that offers express pick-up service.
- Proof of travel or need is required.
- By the end of the next business day:
- Please visit a passport office that offers urgent pick-up service.
- Proof of travel or need is required.
Fees vary based on the service request.
Find out how and when to apply for a passport.
For a full list of services offered at this location, please review the Services Offered section below.
Service Canada provides Canadians with a single point of access to a wide range of government services and benefits. Learn more by visiting the Service Canada webpage.
471 Queensway , Suite 106
Kelowna, British Columbia
V1Y6S5
Kelowna, British Columbia
V1Y6S5
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Office Information
Hours of service
Monday to Friday from 8:30 am to 4:00 pm
Language of Service
English, French
Multilingual Services (upon availability)
American Sign Language
Quebec Sign Language
Multilingual Services (upon availability)
American Sign Language
Quebec Sign Language
Available Public Phone
No
Available Public Fax
No
Parking
Pay Parking
Wheelchair accessible
Yes
Payment Type Accepted
Master Card, Visa, American Express, Debit Card, Cheque
Direct Phone Services
Service
Regular Line
Toll Free
CPP/OAS
1 800 277-9914
Employers Hiring Foreign Workers
1 800 367-5693
Record of Employment - Services for Employers: Orders, Information and Record of Employment on the Web (ROE Web)
1 800 367-5693
Social Insurance Number (SIN) Program
1 866 274-6627
Telephone Information Service (Employment Insurance)
1 800 206-7218
Telephone Reporting Service (Employment Insurance)
1 800 531-7555
Direct TTY Services
Service
Regular Line
Toll Free
Employment Insurance Program
1 800 529-3742
Income Security Program
1 800 255-4786
Record of Employment - Services for Employers: Orders, Information and Record of Employment on the Web (ROE Web)
1 855 881-9874
Services Offered
- All Canadians
- Citizenship and Immigration
- Employers and Organizations
- Families and Children
- Canada Child Benefit
- Canada Pension Plan Children's Benefits
- Canada Pension Plan Death Benefit
- Canada Pension Plan Survivor's Pension
- Employment Insurance Compassionate Care Benefits
- Employment Insurance Family Supplement
- Employment Insurance Maternity and Parental Benefits
- Employment Insurance special benefits for Parents of Critically Ill Children
- Labour and Workplace Information
- Newcomers to Canada
- People with Disabilities
- Seniors
- Veterans
- Workers
- Youth and Students