Kelowna Service Canada Centre and Passport Services

Information
Health measures to know before you visit:

We ask that you do not visit a Service Canada Centre if you:

  • are experiencing any symptoms associated with COVID-19 (even if mild);
  • have tested positive on a PCR or rapid test, been presumed positive for COVID-19 in the past 7 days; or
  • have been instructed by public health authorities or a health care provider to quarantine or isolate for any reason.

When visiting in-person, it is required that you:

Wear a face mask

Service Canada is a federal service provider. As such, we continue to ask all clients and visitors to wear a face mask. This applies even in areas where provincial or territorial requirements differ.

Limit the use of scented products

Service Canada promotes a scent reduced work environment and encourages the limited use of scented products in our offices.


Public Announcement

Urgent pick-up service is not offered.

  • This site offers passport services for those travelling within the next 45 business days with a proof of travel or need.
  • Appointments are recommended as walk-in service is offered only if capacity allows. To book your appointment online, please go to eServiceCanada.
  • If you are travelling within the next two business days, please visit a specialized passport site (Service Canada Centre – Passport Service) offering urgent pick-up services. Proof of travel or need is required.
  • You can visit Canadian passports to learn more and find out how to apply.
  • Visit the Service Canada website for the latest updates.

Biometrics
Biometrics collection service is offered at this Service Canada Centre. You must schedule an appointment for Biometric services by visiting eServiceCanada.

Scent reduced environment
Service Canada promotes a scent reduced work environment and encourages the limited use of scented products in our offices.

Video Remote Interpretation:

This office offers Video Remote Interpretation (VRI) services to support users of Sign language.

Building image of Kelowna Service Canada Centre and Passport Services at 471 Queensway in Kelowna
471 Queensway , Suite 106
Kelowna, British Columbia
Map indicating the location of Kelowna Service Canada Centre and Passport Services at 471 Queensway in Kelowna

Office Information

Hours of service
Monday to Friday from 8:30 am to 4:00 pm
Language of Service
English, French

Multilingual Services (upon availability)
American Sign Language
Quebec Sign Language
Available Public Phone
No
Available Public Fax
No
Parking
Pay Parking
Wheelchair accessible
Yes
Payment Type Accepted
Master Card, Visa, American Express, Debit Card, Cheque

Direct Phone Services

Service
Regular Line
Toll Free
CPP/OAS
1 800 277-9914
Employers Hiring Foreign Workers
1 800 367-5693
Record of Employment - Services for Employers: Orders, Information and Record of Employment on the Web (ROE Web)
1 800 367-5693
Social Insurance Number (SIN) Program
1 866 274-6627
Telephone Information Service (Employment Insurance)
1 800 206-7218
Telephone Reporting Service (Employment Insurance)
1 800 531-7555

Direct TTY Services

Service
Regular Line
Toll Free
Employment Insurance Program
1 800 529-3742
Income Security Program
1 800 255-4786
Record of Employment - Services for Employers: Orders, Information and Record of Employment on the Web (ROE Web)
1 855 881-9874

Services Offered

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