Kelowna Service Canada Centre and Passport Services

Information

Service changes due to COVID-19

Ask us to help you with the following programs by using eServiceCanada:
  • Employment Insurance (EI), including ROE Web Identity Validation for Employers*
  • Canada Pension Plan (CPP), Old Age Security (OAS), Guaranteed Income
  • Supplement (GIS) benefits
  • Social Insurance Numbers (SIN)
  • Veterans Affairs Canada Services
*Employers must select the General Employment Insurance information option under the Employment Insurance drop down menu and add “ROE Web ID validation” in the Additional Information box.

We will call you back within 2 business days.

  • To book an appointment for Passport Services or Biometrics, please go to eServiceCanada.

Do not come to a Service Canada Centre if you:
  • Have any COVID-19 related symptoms such as fever, cough or difficulty breathing
  • Have had contact with a confirmed case of COVID-19 in the past 14 days
  • Are required to self-isolate or quarantine by public health authorities
Important: Service Canada is a federal service provider. As such, we continue to ask all clients and visitors to wear a face mask. This applies even in areas where provincial or territorial requirements differ.
Please follow public health advice. Anyone not following public health advice trying to enter the office may be reported to local public health authorities. For more information, visit Canada.ca/covid19.

Scent reduced environment
Service Canada promotes a scent reduced work environment and encourages the limited use of scented products in our offices.

Warning

Read important public announcement regarding this site. Find out more.


Building image of Kelowna Service Canada Centre and Passport Services at 471 Queensway in Kelowna
471 Queensway , Suite 106
Kelowna, British Columbia
Map indicating the location of Kelowna Service Canada Centre and Passport Services at 471 Queensway in Kelowna

Office Information

Hours of service
Monday to Friday from 8:30 am to 4:00 pm
Language of Service
English, French
Available Public Phone
No
Available Public Fax
No
Parking
Pay Parking
Wheelchair accessible
Yes
Payment Type Accepted
Master Card, Visa, American Express, Debit Card, Cheque
Public Announcement

Urgent pick-up service is not offered.

  • This site offers passport services for those travelling within the next 25 business days with a proof of travel or need.
  • Appointments are recommended as walk-in service is offered only if capacity allows. To book your appointment online, please go to eServiceCanada.
  • If you are travelling within the next two business days, please visit a specialized passport site (Service Canada Centre – Passport Service) offering urgent pick-up services. Proof of travel or need is required.
  • You can visit Canadian passports to learn more and find out how to apply.
  • Visit the Service Canada website for the latest updates.

Biometrics
Biometrics collection service is offered at this Service Canada Centre. You must schedule an appointment for Biometric services by visiting eServiceCanada.

Scent reduced environment
Service Canada promotes a scent reduced work environment and encourages the limited use of scented products in our offices.

Direct Phone Services

Service
Regular Line
Toll Free
CPP/OAS
1 800 277-9914
Employers Hiring Foreign Workers
1 800 367-5693
Record of Employment - Services for Employers: Orders, Information and Record of Employment on the Web (ROE Web)
1 800 367-5693
Social Insurance Number (SIN) Program
1 866 274-6627
Telephone Information Service (Employment Insurance)
1 800 206-7218
Telephone Reporting Service (Employment Insurance)
1 800 531-7555

Direct TTY Services

Service
Regular Line
Toll Free
Employment Insurance Program
1 800 529-3742
Income Security Program
1 800 255-4786
Record of Employment - Services for Employers: Orders, Information and Record of Employment on the Web (ROE Web)
1 855 881-9874

Services Offered

Date modified: