Vancouver - Sinclair Centre (Downtown) Service Canada Centre

Health measures and other considerations to know before you visit

Masks are encouraged

Service Canada provides a mask-friendly environment. Clients and visitors should feel comfortable to wear a mask in our offices.

Don't visit if you:

  • are experiencing any symptoms associated with COVID-19 (even if mild);
  • have tested positive on a PCR or rapid test, been presumed positive for COVID-19 in the past 5 days; or
  • have been instructed by public health authorities or a health care provider to quarantine or isolate for any reason.

Limit the use of scented products

Service Canada promotes a scent reduced work environment and encourages the limited use of scented products in our offices.

Public Announcement

Applying for a passport at this location

If you don’t need a passport within the next 20 business days plus mail time, you can apply in-person at this Service Canada Centre or by mail.

Applications submitted at Service Canada Centres or by mail are processed in 20 business days, plus mail time.

If you need a passport sooner than 20 business days, you should apply at a passport office or Service Canada Centre that offers 10 business day passport service.

Find your nearest passport office or Service Canada Centre offering urgent, express or 10 business day service.

Sinclair Centre, Office 125
757 Hastings Street West
Vancouver, British Columbia

Office Information

Hours of service
Monday to Friday from 8:30 am to 4:00 pm

Peak hours: from 12:00 pm to 4:00 pm

Victoria Day
Monday, May 20th 2024

Victoria Day
Monday, May 20th 2024

Canada Day
Monday, July 1st 2024

Civic Holiday
Monday, August 5th 2024

Labour Day
Monday, September 2nd 2024

National Day for Truth and Reconciliation
Monday, September 30th 2024

Thanksgiving Day
Monday, October 14th 2024

Remembrance Day
Monday, November 11th 2024

Christmas Day
Wednesday, December 25th 2024

Statutory Holiday
Thursday, December 26th 2024

Language of Service

Multilingual Services (upon availability)
American Sign Language
Assistive Hearing Devices
Amplified Telephone
Personal Frequency Modulation (FM) System
Available Public Phone
Available Public Fax
No Parking
Wheelchair accessible
Payment Type Accepted
Master Card, Visa, American Express, Debit Card, Certified cheque or money order payable to "Receiver General for Canada", Cash (exact change only), Cheque

Direct Phone Services

Regular Line
Toll Free
1 800 277-9914
Employers Hiring Foreign Workers
1 800 367-5693
Record of Employment - Services for Employers: Orders, Information and Record of Employment on the Web (ROE Web)
1 800 367-5693
Social Insurance Number (SIN) Program
1 866 274-6627
Telephone Information Service (Employment Insurance)
1 800 206-7218
Telephone Reporting Service (Employment Insurance)
1 800 531-7555

Direct TTY Services

Regular Line
Toll Free
Employment Insurance Program
1 800 529-3742
Income Security Program
1 800 255-4786
Record of Employment - Services for Employers: Orders, Information and Record of Employment on the Web (ROE Web)
1 855 881-9874

Services Offered

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