Calgary Centre Service Canada Centre and Passport Services

Information

Health measures to know before you visit:

We ask that you do not visit a Service Canada Centre if you:

  • are experiencing any symptoms associated with COVID-19 (even if mild);
  • have tested positive on a PCR or rapid test, been presumed positive for COVID-19 in the past 7 days; or
  • have been instructed by public health authorities or a health care provider to quarantine or isolate for any reason.

When visiting in-person, it is required that you:

Wear a face mask

Service Canada is a federal service provider. As such, we continue to ask all clients and visitors to wear a face mask. This applies even in areas where provincial or territorial requirements differ.

Limit the use of scented products

Service Canada promotes a scent reduced work environment and encourages the limited use of scented products in our offices.


Public Announcement

Client demand for passport services is currently high in this area.

Service Canada has added staff, streamlined procedures and increased processing capacity to help deal with this situation.

In this area, Service Canada has implemented new triage measures to provide a more intensive, client-specific approach for Canadians waiting in line for passport services. Staff are focused on clear communication to clients, prioritizing service to those with urgent travel needs within the following 24 to 48 hours. Clients will be registered and invited back at a designated time. They will also be directing clients with longer term travel plans to the most appropriate service channels.

In Calgary, the triage includes three groups:

    Video Remote Interpretation:

    This office offers Video Remote Interpretation (VRI) services to support users of Sign language.

  • Travel within 24 to 48 hours
  • Travel within 3 to 14 days
  • Travel within 15 to 45 days

The priority goes to clients travelling within 24 hours, followed by those travelling within 48 hours. A local ticketing system may be used to support triaging efforts.

For those travelling within 3-14 days, clients arriving on-site will be triaged and served as daily office capacity allows. Service options will be provided to those clients.

Clients who are travelling between 15 to 45 days will be given weekday appointments at local Service Canada Centres. Proof of travel or need is required.

Harry Hays Building, Suite 150
220 4th Avenue Southeast
Calgary, Alberta

Office Information

Hours of service
Monday to Friday from 8:30 am to 4:00 pm

Language of Service
English, French

Multilingual Services (upon availability)
American Sign Language
Quebec Sign Language
Available Public Phone
Yes
Available Public Fax
No
Parking
Pay Parking
Wheelchair accessible
Yes
Payment Type Accepted
Master Card, Visa, American Express, Debit Card, Certified cheque or money order payable to "Receiver General for Canada", Cheque, No cash or personal cheques for Passport applications

Direct Phone Services

Service
Regular Line
Toll Free
CPP/OAS
1 800 277-9914
Record of Employment - Services for Employers: Orders, Information and Record of Employment on the Web (ROE Web)
1 800 367-5693
Social Insurance Number (SIN) Program
1 866 274-6627
Telephone Information Service (Employment Insurance)
1 800 206-7218
Telephone Reporting Service (Employment Insurance)
1 800 531-7555

Direct TTY Services

Service
Regular Line
Toll Free
Record of Employment - Services for Employers: Orders, Information and Record of Employment on the Web (ROE Web)
1 855 881-9874

Services Offered

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