Roberval Service Canada Centre


Service changes due to COVID-19

Ask us to help you with the following programs by using eServiceCanada service request form:
• Employment Insurance (EI)
• Canada Pension Plan (CPP), Old Age Security (OAS), Guaranteed Income Supplement (GIS) benefits
• Social Insurance Numbers (SIN)
• immediate request for a Passport Service
• Veterans Affairs Canada Services

We will call you back within 2 business days.

Do not come to a Service Canada Centre if you:
•Have any COVID-19 related symptoms such as fever, cough or difficulty breathing
•Have had contact with a confirmed case of COVID-19 in the past 14 days
•Are required to self-isolate or quarantine by public health authorities

Please follow public health advice. Anyone not following public health advice trying to enter the office may be reported to local public health authorities. For more information, visit

Scent reduced environment
Service Canada promotes a scent reduced work environment and encourages the limited use of scented products in our offices.


Read important public announcement regarding this site. Find out more.

Building image of Roberval Service Canada Centre at 755 Saint-Joseph Boulevard in Roberval Roberval Plaza, Suite 202
755 Saint-Joseph Boulevard
Roberval, Quebec
Office Information
Hours of service Monday to Friday from 8:30 to 4:00

Office is closed: from 12:00 to 12:30
Upcoming holiday closures
Good Friday
Friday, April 15th 2022

Easter Monday
Monday, April 18th 2022

Good Friday
Friday, April 15th 2022

Easter Monday
Monday, April 18th 2022

Victoria Day
Monday, May 23rd 2022

Quebec National Holiday
Friday, June 24th 2022

Canada Day
Friday, July 1st 2022

Labour Day
Monday, September 5th 2022

National Day for Truth and Reconciliation
Friday, September 30th 2022

Thanksgiving Day
Monday, October 10th 2022

Remembrance Day
Friday, November 11th 2022

Christmas Day
Sunday, December 25th 2022

Statutory Holiday
Monday, December 26th 2022

Statutory Holiday
Tuesday, December 27th 2022

Language of Service French
Available Public Phone Yes
Available Public Fax Yes
Parking Free Parking
Wheelchair accessible Yes
Payment Type Accepted Master Card, Visa, American Express, Debit Card, Cheque
Public Announcement

• This site offers passport services by appointment only for those travelling in 25 business days or less with a proof of travel or need. Please make a request for an appointment by filling out the service request form.

• If you are travelling in more than 25 business days, please mail in your application.

• If you are travelling in the next two days, please contact the Passport Call Centre at 1-800-567-6868, to book your appointment.

• You can visit Canadian passports to learn more and find out how to apply.

Visit the Service Canada website for the latest updates.

Online services
Service Canada programs and services are available online at Service Canada or by telephone at: 1 800 O-Canada (1-800-622-6232) - TTY: 1-800-926-9105

Record of employment
Please send your paper record of employment (ROE), or other documents to the appropriate Employment Insurance processing centre. Go to the EI Contact information - Individuals page for the mailing address serving your area.

Direct Phone Services
Service Regular Line Toll Free
CPP/OAS 1 800 277-9914
Employers Hiring Foreign Workers 1 866 840-0222
Record of Employment - Services for Employers: Orders, Information and Record of Employment on the Web (ROE Web) 1 800 367-5693
Social Insurance Number (SIN) Program 1 866 274-6627
Telephone Information Service (Employment Insurance) 1 800 206-7218
Telephone Reporting Service (Employment Insurance) 1 800 531-7555
Direct TTY Services
Service Regular Line Toll Free
Employment Insurance Program 1 800 529-3742
Income Security Program 1 800 255-4786
Record of Employment - Services for Employers: Orders, Information and Record of Employment on the Web (ROE Web) 1 855 881-9874
Services Offered
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