Ottawa Service Canada Centre - Passport Services
Service changes due to COVID-19
We urge you not to visit Service Canada Centres unless absolutely necessary.
Ask us to help you with the following programs by using eServiceCanada service request form:
• Employment Insurance (EI)
• Canada Pension Plan (CPP), Old Age Security (OAS), Guaranteed Income Supplement (GIS) benefits
• Social Insurance Numbers (SIN)
• immediate request for a Passport Service
• Veterans Affairs Canada Services
We will call you back within 2 business days.
Do not come to a Service Canada Centre if you:
•Have any COVID-19 related symptoms such as fever, cough or difficulty breathing
•Have had contact with a confirmed case of COVID-19 in the past 14 days
•Are required to self-isolate or quarantine by public health authorities
Please follow public health advice. Anyone not following public health advice trying to enter the office may be reported to local public health authorities. For more information, visit Canada.ca/covid19.
Service Canada promotes a scent reduced work environment and encourages the limited use of scented products in our offices.
Read important public announcement regarding this site. Find out more.
|Hours of service||
Monday to Friday from 8:30 am to 4:00 pm
|Language of Service||Bilingual|
|Available Public Phone||No|
|Available Public Fax||No|
|Payment Type Accepted||Master Card, Visa, American Express, Debit Card, Certified cheque or money order payable to "Receiver General for Canada", No cash or personal cheques|
Note: If you need a passport, please submit your application by mail.
You can visit Canadian passports to learn more and find out how to apply.
To apply in person, please schedule an appointment by filling out the request form on the eServiceCanada portal.
Please call the Passport Call Centre at 1-800-567-6868, if:
• you need a passport in the next 2 business days, or
• you need assistance with filling out the request form for an in-person appointment.
Note: Walk-in service is offered when capacity allows.
Visit the Service Canada website for the latest updates.
Biometrics collection service is offered at this Service Canada Centre. You must schedule an appointment for Biometric services by visiting www.canada.ca/service-canada-appointment.
Service Canada programs and services are available online at Service Canada or by telephone at: 1 800 O-Canada (1-800-622-6232) - TTY: 1-800-926-9105
Please send your paper record of employment (ROE), or other documents to the appropriate Employment Insurance processing centre. Go to the EI Contact information - Individuals page for the mailing address serving your area.
- Citizenship and Immigration