St. John's Service Canada Centre and Passport Services


Public Announcement

Appointment request for Passport Service in under 30 days*
If you require a passport in the next 2 days, call the Passport Call Centre at 1-800-567-6868.
If you require a passport in the next 30 days, please make a request for an appointment by filling out the service request form.
An agent will contact you to schedule an in-person appointment.

* All other passport requests should be submitted by mail. Do not fill out the service request.

Due to physical distancing, space is limited. Please make a request for an appointment by filling out the service request form . A Service Canada officer will call you back within 2 business days.

Do not come to a Service Canada Centre if you:
•have symptoms of fever, cough or difficulty breathing
•have had contact with a confirmed case of COVID-19 in the past 14 days
•have been instructed by local public health authorities to self-isolate due to travel or contact history.

Service Canada programs and services are available online at Canada.ca/service-canada-home or by telephone at: 1 800 O-Canada (1-800-622-6232) - TTY: 1-800-926-9105

For information on the Canada Emergency Response Benefit please call 1-833-699-0299.

Please send your paper Record of Employment (ROE), or other documents to the appropriate Employment Insurance processing centre. Go to the EI Contact information - Individuals page for the mailing address serving your area.


This office offers Video Remote Interpretation (VRI) services to support users of Sign language. VRI services can be accessed on-demand in American Sign Language (ASL) and Langue des signes québécoise (LSQ) from 9 am to 5 pm (EST).

Building image of St. John's Service Canada Centre and Passport Services at 100 Hebron Way in St. John's 100 Hebron Way
St. John's, Newfoundland and Labrador
Office Information
Hours of service Monday to Friday from 8:30 am to 4:00 pm
Language of Service English, French
Available Public Phone No
Available Public Fax No
Parking Free Parking
Wheelchair accessible Yes
Payment Type Accepted Master Card, Visa, American Express, Debit Card, Cheque
Direct Phone Services
Service Regular Line Toll Free
CPP/OAS 1 800 277-9914
Record of Employment - Services for Employers: Orders, Information and Record of Employment on the Web (ROE Web) 1 800 367-5693
Social Insurance Number (SIN) Program 1 866 274-6627
Telephone Information Service (Employment Insurance) 1 800 206-7218
Telephone Reporting Service (Employment Insurance) 1 800 531-7555
Direct TTY Services
Service Regular Line Toll Free
Employment Insurance Program 1 800 529-3742
Income Security Program 1 800 255-4786
Record of Employment - Services for Employers: Orders, Information and Record of Employment on the Web (ROE Web) 1 855 881-9874
Services Offered
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