Video Centre - My Service Canada Account

Transcript

(Animated pen draws a red line that leads into the text My Service Canada Account)

(Tight shot of the Host.)

Hi, my name is Selena, and I'm a Service Canada employee.

(Service Canada home page appears on the screen. Step zoom to Access My Service Canada Account text on the home page.)

...Wouldn't it be great to see or update your personal

information online?

Well, to serve you better, we've created

My Service Canada Account.

(Close-up of the Host.)

...It's a helpful, online tool that allows Canadians

to view and update the personal information in their...

(LINE DRAWING GRAPHIC: Employment Insurance, Canada Pnsion Plan, Old Age Security text. Our stick person gestures to words as they appear.)

...Employment Insurance...

...Canada Pension Plan...

...and Old Age Security files.

(Cut to a tight shot of the animation. LINE DRAWING GRAPHIC: stick person operating the computer. Large numbers and addresses (home and bank) flow out from the computer.)

With My Service Canada Account, you can:

...change your address, your telephone number...

...and your direct deposit information...

(LINE DRAWING GRAPHIC: Pages from EI, CPP and OAS animate up from computer.)

...You can view your electronic Records of Employment...

...and information on your Employment Insurance claim,

your Canada Pension Plan

and your Old Age Security benefits.

(LINE DRAWING GRAPHIC: EI, CPP. and OAS slips appear on screen.)

You can even print your Employment Insurance,

Canada Pension Plan, and Old Age Security tax slips

for your tax return.

(Close-up of the Host.)

...You can also see a breakdown of your Employment Insurance payments,

get an estimate of your Canada Pension Plan retirement

benefits, follow your Canada Pension Plan contributions...

and so much more!

(Cut to a tight shot of the animation. LINE DRAWING GRAPHIC: computer and desk appears. Screen shot of Web page.)

Getting your own My Service Canada Account

involves several steps for your protection.

Our Web site takes you through each step.

(Medium shot of the Host.)

(LINE DRAWING GRAPHIC: Words Employment Insurance Access Code appear on screen along with a simulated 4-digit code.)

...You'll need either an Employment Insurance access

code, which is printed on your benefit statement and mailed

to you after you apply for Employment Insurance...

(Point to screen shot.)

...or, if you're not applying for Employment Insurance,

(Words Personal Access Code appear along with simulated 6-digit code)

you'll need to apply for a personal access code online.

For security reasons, it can take between 5 and 10 business

days to receive your code.

(Point to screen shot.)

...As soon as you have either code,

you'll need to register online

for a Government of Canada Access Key.

(Cut to a close-up of the Host.)

Once you've gone through these essential steps,

you'll be ready to log onto your own secure

My Service Canada Account.

(Cut to a close-up of the Host. LINE DRAWING GRAPHIC: “My Service Canada Account” animates on screen. Our stick person points to text.)

...24 hours a day, 7 days a week.

...Being in touch, at your convenience,

equals peace of mind.

(Tight shot of the Host. (actual) Service Canada home page appears on the screen. Cut to a close-up of the Service and Forms section.)

...For more information, visit the online services

and forms section on our home page.

(Tight shot of the Host. LINE DRAWING GRAPHIC: Service Canada logo.)

...At Service Canada, we're people serving people.

(Dip to black.)