Applying for Employment Insurance

Please note:

Service Canada will be revising its web videos to reflect the new look of our website. Viewers can still refer to these videos to get a good overview of our programs and services.

Transcript

(Animated pen draws red line that leads into the text Applying For Employment Insurance)

(Cut to a medium shot of our Host. Stickman appears, takes a bow)

Hi, my name is Selena, and I'm a Service Canada employee.

Have you lost your job?

(Cut to a close-up of the Host.)

…We're here to help guide you through the process of applying for Employment Insurance benefits while you search for a new job.

Cut to a medium shot of the Host.

(LINE DRAWING GRAPHIC: words Employment Insurance appear on screen. Desk appears with computer and stickman begins to type)

…Now, it's important that you apply for Employment Insurance, more commonly known as EI, as soon as you stop working.

…The sooner you apply, the sooner you'll know if you're eligible and the sooner you can start receiving benefits.

…So let's get started!

(Stickman continues to type)

Whether you apply from your home computer,

(A door with a Service Canada sign hanging above appears on screen)

a computer at our nearby Service Canada Centre, or from a public location like your local library, the application process is the same.

(A door with a Service Canada sign hanging above appears on screen)

And if you have any questions about how to complete the online form, the online "help" instructions can usually answer them.

Our goal is to make this process go as smoothly as possible for you.

(Cut to a medium shot of the Host. LINE DRAWING GRAPHIC: In succession the following images appear in tandem with text: social insurance card, a framed picture of a woman (drawn), image of a home, an ATM with blinking words “Direct Deposit”)

…Now, before you start filling out the online application, there's some information you'll need to have handy.

For example…

…your Social Insurance Number.

If your Social Insurance Number begins with a "9," you'll also need to provide proof of your immigration status in Canada, as well as a current work permit…

…You'll need your mother's maiden name.

…You'll also need your mailing address, as well as your residential address, if it's different…

… You'll need your banking information, including branch details and your chequing span class="wet-boew-tt" data-begin="77.30s" data-dur="2.16s">or savings account number.

(LINE DRAWING GRAPHIC: Cut to a close-up of the stick person typing on the computer.)

…If you lost your job in the last year for any other reason than lay off or company closure, you'll need to explain why…

Cut to a medium shot of the Host.

(LINE DRAWING GRAPHIC: the stick person continues to type on the computer.)

…And if there are any weeks during the last year when you did not work, and you did not receive any earnings, you'll need to provide us with the dates and the reasons why.

(Cut to a medium shot of the Host. LINE DRAWING GRAPHIC: record of employment form animates out from the computer screen.)

…You'll also need your Records of Employment from every employer you've worked for in the last year.

If you haven't received all your Records of Employment yet, still submit your EI application immediately.

You can always submit your Records of Employment later.

(Stickman walks through a door with Service Canada sign hanging above.)

…You can either mail them in to the address that appears on the online application, or hand them in at your local Service Canada Centre.

But, if your employer completes your Record of Employment electronically you won't need a paper copy as we receive it directly.

(Cut to a medium shot of the Host. LINE DRAWING GRAPHIC: computer screen. Actual My Service Canada Account icon appears. An arrow points to the icon to click.)

…To see electronic versions of your Records of Employment, you can register for a My Service Canada Account.

(Cut to a medium shot of the Host. LINE DRAWING GRAPHIC: the large animated ‘Apply for Employment Insurance Benefits’ link appears over actual Service Canada page. The link shrinks down and morphs into the actual link on the Service Canada page.)

…Okay, so you've gathered all the information you need to fill out your EI application.

Now, to get your application started, simply…

…click on the "Apply for Employment Insurance Benefits" link on our Service Canada home page…

…And you're ready to roll!

…At Service Canada, we're people serving people.

(Stickman bows. Dip to black.)