Video Centre - Completing Your EI Reports

Transcript

(Animated pen draws a red line that leads into the text Completing Your EI Reports.)

Hi,
my name is Selena,
and I’m a Service Canada employee.

(Close-up of the Host. Stick person appears typing at computer, points to computer screen.)

If you’ve applied
for Employment Insurance benefits,
and you qualify,
you’ll usually be asked to complete reports every
two weeks
to show that you’re eligible to receive benefits.
If you are receiving special benefits,
you may not have
to submit reports.

(Cut to medium shot of Host. Stick person continues to work at computer and gives a thumbs-up in approval.)

…And you
know what?
To make it even easier for you
to access
and complete
your EI reports,
we’ve put them online.

Medium shot of Host.

(LINE DRAWING GRAPHIC: Stick person continues to be seated at computer.)

…Here’s how
it works.

(Mailbox appears, stick person gets up from computer and walks over to receive mail and returns to desk.)

Shortly after you
apply for benefits,
we’ll mail you an Employment Insurance benefit statement.

(The words ‘Access Code and Instructions’ appear on screen.)

…This statement tells you the date your first report
is due,
gives you your
access code
and instructions
on how to file
your reports online.

(Close-up of the Host.)

…It’s important
that you answer
all the questions
on the report accurately.

Questions such as:

(LINE DRAWING GRAPHIC: stick person holding briefcase.)

…Did you work
during the period covered

(Dollar signs appear around stick person.)

and, if so,
how much money
did you make?

(Stick person appears at desk.)

…Did you start
working full-time?

(Stick person sitting behind a school desk.)

…Did you attend school or take any training?

(Stick person appears with hard hat and hammer in hand.)

…Were you ready, willing, and capable
of working
at all times?

(A plane flies behind host.)

…Were you outside Canada for any
length of time?

(Medium shot of Host. Actual Service Canada Home page appears. Words ‘Complete Your EI Report’ are highlighted.)

…To complete your report online,
simply log onto our Service Canada
home page
and click on
“Complete your
EI report.”

(Feature Login page. Words Social Insurance Number, Access Code, province of residence are highlighted.)

…Then, just enter your Social Insurance Number,
your access code,
and your province
of residence,
and voila!

(Feature report page.)

The report appears, ready for you
to fill out.

(Tight shot of Host.)

…Now, there are
a few things
to keep in mind
when you’re completing your
online report:

(LINE DRAWING GRAPHIC: our stick person behind his computer. Files are neatly stacked on the desk.)

…It’s a good idea
to make sure
you’ve gathered
all the information
you need before you even begin.
If there’s any information missing,
or if any information
is incomplete,
we won’t be able
to process your report immediately,
which could mean a delay in paying you.

(Stick person leaves computer unattended. Exclamation marks appear over our stick person’s head. Our stick person in a flash returns.)

…Also,
for privacy reasons, remember that you should never leave your computer unattended while you’re logged on,
and you should always delete your temporary
Internet files
and clear your
browser history
after you’ve
completed your report.

(Close-up of Host.)

Once you’ve filled out your report,
you’ll receive the
due date for your
next reporting period.

(LINE DRAWING GRAPHIC: Service Canada logo.)

…After you submit
your report,
you might realize that you made a mistake
on it.
It’s important
to let us know
as soon as possible
if this happens,
since you may have to pay back
some of the benefits you receive.

You can let us know by either calling us,
or by visiting
or writing your
local Service
Canada Centre.

(Stick person appears working at computer. The words ‘Employment Insurance Telephone Reporting Service’ appear on screen. Stick person speaks into wireless phone.)

Also, if we need any additional information to clarify your report, we’ll ask you to call our Employment Insurance Telephone Reporting Service.
If you don’t call us,
we won’t be able
to process your report.

(Tight shot of host, graphic image of hand on computer mouse appears on screen with text ‘Why wait in line when you can go online?’)

Filling out forms
is certainly
part of life,
but we’ve made
it a bit easier
with the simple click
of a mouse.

(Service Canada logo appears, stick person take a bow.)

… At Service Canada,
we’re people
serving people.

(Dip to black.)