Minimum Computer Requirements

To ensure that you have uninterrupted access to Service Canada's online services, please review the information below and make any necessary updates to your computer. If your system configuration and settings are not compatible and you choose not to upgrade or change them, you may be unable to access Service Canada's online services. For more information on GCKey minimum requirements, visit our Frequently Asked Questions page.

Here are the new minimum computer requirements in order to use Service Canada's online services successfully.

Operating systems

Refer to your browser "Help" for information on your browser's version. If required, click on the appropriate link to download the latest version of Internet Explorer, Safari or Firefox. In addition, please ensure that SSL 3.0, JavaScript and Cookies are enabled.

Note: Browser configuration

Most browsers have SSL, Cookies and JavaScipt enabled. Please note that other non-recommended configurations may allow you to access My Service Canada Account, but you may not have access to all available features.

If you are using a Windows operating system:

  • Windows 2000;
  • Windows XP Home;
  • Windows XP Professional;
  • Windows Vista Home;
  • Windows Vista Enterprise (32 bit);
  • Windows 7.

With the following browser:

  • Internet Explorer 7.0 +; or
  • Internet Explorer 8.0 +; or
  • Firefox 3.0 +.

If you are using a Mac operating system:

  • Mac OS X version 10.4; or
  • Mac OS X version 10.5.

With the following browser:

  • Safari 4.0; or
  • Safari 5.0.

If you are using a Linux operating system:

  • Red Hat Fedora Core 8; or
  • Ubuntu 7.1.

With the following browser:

  • Firefox 3.0 +.

What is JavaScript?

JavaScript is a scripting language that works primarily on Web pages. Our web services require that JavaScript is enabled.

How do I enable JavaScript?

These instructions are for Windows or Macintosh operating system browsers. If you are using another operating system such as Linux or Solaris, please see your browser's help file for instructions on how to change your settings.

Microsoft Internet Explorer 7.0 and 8.0

  • Select Tools from the browser Menu bar.
  • Select Internet Options.
  • Select Security tab.
  • Select Custom Level.
  • Scroll down to Scripting:
    • Under Active Scripting select Enable.
    • Under Scripting for Java Applets select Enable.
  • Click OK on the Security Settings window.
  • Click OK on the Internet Options window.

After correcting your browser settings, please close your browser for the new settings to take effect.

Firefox 3.0

  • Select Tools from the browser Menu bar.
  • Select Options on the menu.
  • Select Content.
  • Check (Check mark) Enable Java.
  • Check (Check mark) Enable JavaScript.
  • Click OK on the Options window.

After correcting your browser settings, please close your browser for the new settings to take effect.

Safari 4.0 and 5.0

  • Select Safari from the browser menu bar.
  • Select Preferences on the menu.
  • Select Security tab.
  • Where it says Web Content select the following:
  • Enable plug-ins.
  • Enable Java.
  • Enable JavaScript.

After correcting your browser settings, please close your browser for the new settings to take effect.

A cookie is a small file that is placed on your computer to link information from one screen to another while you are using a Web site or online service.
The cookie does not collect any personal information about you or take any information from your computer. The cookie is deleted from your computer once you exit the service.

How do I enable cookies?

Microsoft Internet Explorer 7.0 and 8.0

  • Select Tools from the browser Menu bar.
  • Select Internet Options.
  • Select Privacy tab.
  • Select Medium setting (recommended).
  • Click OK on the Internet Options window.

Firefox 3.0

  • Select Tools from the browser Menu bar.
  • Select Options on the menu.
  • Select Privacy.
  • Select Cookies.
  • Check (Check mark) Accept Cookies from sites.
  • Click OK on the Options window.

After correcting your browser settings, please close your browser for the new settings to take effect.

Safari 3.0 and 4.0

  • Select Safari from the browser Menu bar.
  • Select Preferences on the menu.
  • Select Security tab.
  • Where it says Accept Cookies select either Always or Only from sites you navigate to.

After correcting your browser settings, please close your browser for the new settings to take effect.

Disclaimer

These links are provided as references to help you identify and locate other Internet resources that may be of interest. These other sites were independently developed by parties other than the Government of Canada, and the Government of Canada does not assume responsibility for the accuracy or appropriateness of the information contained at such sites. In providing links to other sites, the Government of Canada is in no way acting as a publisher or disseminator of the material contained on those other sites and does not seek to control the content of, or maintain any type of editorial control over, such sites. A link to another site should not be construed to mean that the Government of Canada is affiliated or associated with, or is legally authorized to use any trademark, trade name, logo or copyrighted symbol that may be reflected in the link or the description of the link to such other sites.

The mention of another party or its product or service on the Site should not be construed as an endorsement of that party or its product or service.

The Government of Canada cannot, and does not, provide any warranty or representation regarding the accuracy of the information contained in other Web sites; nor does the Government of Canada provide any express or implied warranty of fitness for a particular purpose, merchantability and non-infringement.