The Canada Pension Plan Appeals Process

You may request a reconsideration of any decision that affects your eligibility or the amount of your Canada Pension Plan benefit.

What is a reconsideration?

A reconsideration is a new review of your application by the Department. Service Canada staff who were not involved in making the original decision will review your application, as well as any new information supplied by you, or by others on your behalf.

How do I request a reconsideration?

You must make your request for reconsideration in writing within 90 days after you are notified in writing of the decision.

Prepare your written request for reconsideration and include:

  • your name, address, telephone number, and Social Insurance Number;
  • a detailed explanation of why you want a reconsideration; and
  • any new information that could affect the decision.

Sign and date your written request and submit it by mail to the return address on the decision letter.

Reconsideration can take several months to complete, depending on the case. Service Canada will re-examine your application and will send you a letter that explains its decision once the review is completed.

If you disagree with the reconsideration decision

If you disagree with the reconsideration decision, the next step would be to contact the Social Security Tribunal to appeal.