Records of Employment: Information for Employers
Note: Information for individuals
To view your electronic Record of Employment issued by an employer to Service Canada, you will need to sign-in to My Service Canada Account.
A Record of Employment (ROE) provides information on employment history. It is the single most important document used by employees in establishing a claim for Employment Insurance (EI) benefits.
Service Canada uses the information on the ROE to determine whether a person is eligible to receive EI benefits, what the benefit amount will be, and for how long the benefits will be paid. We also use the ROE to ensure that no one misuses EI funds or receives benefits in error. Service Canada keeps ROEs for 11 years, in accordance with the Access to Information Act, the Privacy Act and Info Source.
As an employer, you are required to issue an ROE each time one of your employees experiences an interruption of earnings.
There are two main ways you can issue ROEs: electronically or on paper. Electronic ROEs are more efficient than paper ROEs.
You can issue electronic ROEs using one of the following:
- Record of Employment on the Web (ROE Web)
ROE Web is a secure, Web-based application that enables you to create, submit, and amend up to 1,200 ROEs at once. With ROE Web you save time, reduce your paper burden and improve the quality and accuracy of your ROEs. ROE Web also gives you the flexibility of issuing your ROEs according to your own pay cycle. Learn more about deadlines for issuing ROEs.
- Record of Employment Secure Automated Transfer (ROE SAT)
ROE SAT is a system used by large companies, primarily payroll service providers, to submit ROEs (up to 10,000 at once) in a secure electronic format.
If you are unable to use an electronic method, you can issue ROEs using paper forms.
- Calculations to determine EI benefit rates have changed. See how the Variable Best Weeks initiative impacts employers.
- Need help to issue ROEs? Consult the ROE resources.
Information: Did you know? Many employers already issue ROEs electronically!
View our ROE Web success stories and testimonial videos to see what other employers have to say about using ROE Web.
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