Records of Employment: Information for Employers

Note: Information for individuals

To view your electronic Record of Employment issued by an employer to Service Canada, you will need to sign-in to My Service Canada Account.

A Record of Employment (ROE) provides information on employment history. It is the single most important document used by employees in establishing a claim for Employment Insurance (EI) benefits.

Service Canada uses the information on the ROE to determine whether a person is eligible to receive EI benefits, what the benefit amount will be, and for how long the benefits will be paid. We also use the ROE to ensure that no one misuses EI funds or receives benefits in error. Service Canada keeps ROEs for 11 years, in accordance with the Access to Information Act, the Privacy Act and Info Source.

As an employer, you are required to issue an ROE each time one of your employees experiences an interruption of earnings.

There are two main ways you can issue ROEs: electronically or on paper. Electronic ROEs are more efficient than paper ROEs.

Electronic ROEs

You can issue electronic ROEs using one of the following:

Paper ROEs

If you are unable to use an electronic method, you can issue ROEs using paper forms.

More information

Information: Did you know? Many employers already issue ROEs electronically!

View our ROE Web success stories and testimonial videos to see what other employers have to say about using ROE Web.