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Request a Personal Access Code
This service allows you to request a Personal Access Code (PAC). Once you have made your PAC request, we will mail it to you at the address we have on file.
You need your Personal Access Code (PAC) the first time you login to My Service Canada Account. The PAC is your key to accessing secure online services - please keep it safe and do not share it with anyone.
Note: Once you have your Personal Access Code you have to register for My Service Canada Account. You will need to create a User ID and Password during the registration process – this is called an epass. If you already have an epass, you will not need to get a new one. You have to enter your information on the epass login page. On return visits, you will only need to enter your epass user ID and password to access My Service Canada Account.
If you have questions related to My Service Canada Account or Old Age Security and Canada Pension Plan online services, please visit our Frequently Asked Questions.
To obtain a personal access code, you must:
- provide your social insurance number, first name, last name, date of birth, and your mother's last name at birth;
- provide your postal code if you are a Canadian resident or your country of residence if you are a foreign resident; and
- use a computer that meets our minimum computer requirements.
Security Warning: If you are using this service on a shared computer in a public area (i.e. public kiosk or library), do not leave the computer unattended while accessing this service. Before leaving the computer, it is also important that you fully log out of the application, clear your browser's cache and close down your browser. These precautions will ensure that no one else can access any personal information you may have entered.
Exceptions
- If you have notified us that a registered trustee, guardian or other legal representative is taking care of your financial affairs, that person is not authorized to use this service on your behalf. Your representative can make transactions on your behalf by mail, telephone or in-person.
