Before You Log in to My Service Canada Account

The place to view and update your Employment Insurance, Canada Pension Plan and Old Age Security information online.

New to My Service Canada Account?

• Before you register
• Register now!
• FAQs about the registration process

Registered user? Login to epass now.

Before you register

Before you register you must have either:

• a 4-digit Employment Insurance Access Code (printed in the shaded area at the bottom of your Benefit Statement mailed to you after you apply for EI benefits); OR
• a 7-digit Personal Access Code. If you do not have one, you can apply for a Personal Access Code online.

Register for My Service Canada Account

Once you have your EI Access code or Personal Access Code you can register for My Service Canada Account. It will take about 10 minutes to complete the registration process. If you have questions try our Frequently Asked Questions about the registration process.

Step 1

You will need to create a User ID and Password during the registration process - this is called an epass. If you already have an epass, you will not need to get a new one. Enter your information on the epass login page.

Step 2

You will need to provide personal information such as your Social Insurance Number to validate your identity and make sure that only you can access your information. This information is kept private and secure.

Ready to start? Register for My Service Canada Account.

More about My Service Canada Account:

• What is My Service Canada Account?
• What can I do with My Service Canada Account?
• New minimum computer requirements
• Using this service in a public place
• Privacy and security

What is My Service Canada Account?

My Service Canada Account provides a single point of access for you to view and update your information with:

• Employment Insurance (EI)
• Canada Pension Plan (CPP)
• Old Age Security (OAS)

What can I do with My Service Canada Account?

• change your address and telephone number
• change your pension and benefit direct deposit information
• view your EI claim information
• view your CPP/OAS pension and benefit information
• view and print your EI/CPP/OAS tax slips used to prepare your tax return
• view an estimate of your Canada Pension Plan retirement benefit
• view your Canada Pension Plan contributions

New Minimum Computer Requirements

To use our online services there are minimum requirements for your computer settings and/or software to ensure the privacy and security of your personal information.

• If you are using a Windows operating system (Windows 2000, Windows XP Home, Windows XP Professional, Windows Vista Home or Windows Vista Enterprise (32 bit)) with one of the following browsers, Internet Explorer 6.0+, Internet Explorer 7.0+ or Firefox 2.0.0.9+, we recommend using the Sun JVM 1.6.0_03 or higher.
• If you are using a Mac operating system (Mac OS X version 10.4 or Mac OS X version 10.5) with one of the following browsers, Safari 2.0.4 or Safari 3.0.4, we recommend using the Apple JVM 1.5.0_13 or higher.
• If you are using a Linux operating system (Red Hat Fedora Core 8 or Ubuntu 7.1) with Firefox 2.0.0.6 or higher we recommend using the Sun JVM 1.6.0_03 or higher.

Please note that other non-recommended configurations may allow you to access My Service Canada Account, but there is no guarantee that you will have access to all available functionalities.

Using this service in a public place

To ensure that others do not have access to your information, keep all of your personal information such as your Social Insurance Number, Access Code and banking information confidential and log out of online services when your session is completed. The log out option is available on the top menu bar within each service.

Is my personal information secure?

Service Canada has taken measures to ensure that your electronic transactions with us are secure and that your privacy is protected.

To ensure that others do not use your information, keep all of your personal information such as your SIN, Access Code and banking information confidential. If you are using this service on a shared computer in a public area (i.e. public kiosk or library), please ensure that you do not leave the computer unattended while accessing this service. Before leaving the computer, it is also important that you fully log out of the application, clear your browser's cache and close down your browser. These precautions ensure that no one else can access any personal information you may have entered.

Register for My Service Canada Account or login now.