Registering for My Service Canada Account

Before you register

Before you register you must have either:

Register for My Service Canada Account

Once you have your EI access code or personal access code you can register for My Service Canada Account. It will take about 10 minutes to complete the registration process. If you have questions try our Frequently Asked Questions about My Service Canada Account.

Step 1

You will need to create a user ID and password during the registration process - this is called an Access Key. Enter your information on the Access Key login page.

If you already have an epass, you will have to replace it with an Access Key.

Step 2

You will need to provide personal information such as your social insurance number to validate your identity and make sure that only you can access your information. This information is kept private and secure.

Using this service in a public place

To ensure that others do not have access to your information, keep all of your personal information such as your social insurance number, Access Code and banking information confidential and log out of online services when your session is completed. The log out option is available on the top menu bar within each service.

Is my personal information secure?

Service Canada has taken measures to ensure that your electronic transactions with us are secure and that your privacy is protected.

To ensure that others do not use your information, keep all of your personal information such as your social insurance number, Access Code and banking information confidential. If you are using this service on a shared computer in a public area (i.e. public kiosk or library), please ensure that you do not leave the computer unattended while accessing this service. Before leaving the computer, it is also important that you fully log out of the application, clear your browser's cache and close down your browser. These precautions ensure that no one else can access any personal information you may have entered.