Canada Pension Plan (CPP) and Old Age Security (OAS) information in My Service Canada Account
- Can I view/change my personal information if I live outside of Canada?
- How do I change my payment destination?
- How do I change my address for my correspondence?
- Can I update my name, marital status, or date of birth online?
- Why does my old address still appear after I changed my address using the “View/change my address” service?
- If I receive my benefits from the Régie des rentes du Québec (or Quebec Pension Plan), can I view and update my personal information online?
- Is the copy of my Canada Pension Plan Statement of Contributions that I print from the Web site considered a legal/official copy?
- Can I get a Statement of Contributions to the Quebec Pension Plan using this service?
1. Can I view/change my personal information if I live outside of Canada?
If you have or had an address or payment destination outside Canada or are receiving Canada Pension Plan or Old Age Security benefits in part under an international agreement, you will only be able to view your information online. This service will not allow you to make any online changes to your personal information at this time. To update your personal information, you can contact us and speak with one of our agents over the phone.
2. How do I change my payment destination?
You can change the destination for your Old Age Security or Canada Pension Plan benefits by selecting ‘View/change my payment destination” from My Service Canada Account. From there, you will have the option of changing your payment delivery method (direct deposit or cheque) and the effective date of the change.
Once you have received your Transaction Confirmation, you may use the link at the bottom of the page to view your changes immediately.
Note: Changes to your payment destination must be made at least one month in advance of payment. When choosing a new effective date, you must ensure the date you are choosing is one month after the current month.
For example, if you want your January payment to be sent to a new destination, your new effective date should be no later then December 31.
If you provide the information close to, or past the first day of the month, you might miss the cut-off date. We suggest that you contact us to verify that your change will take effect on the requested date before making any changes.
3. How do I change my address for correspondence?
You can change your address for your correspondence by selecting “View/change my address” from My Service Canada Account. From there, you will have the option of changing your address and the effective date of the change.
Once you have received your Transaction Confirmation, you may use the link at the bottom of the page to view your changes immediately.
Note: Changes to your payment destination must be made at least one month in advance of payment. When choosing a new effective date, you must ensure the date you are choosing is one month after the current month.
For example, if you want your January payment to be sent to a new destination, your new effective date should be no later then December 31.
If you change your address close to, or past the first day of the month, you might miss the cut-off date. We suggest that you contact us to verify that your change will take effect on the requested date before making any changes.
4. Can I update my name, marital status, or date of birth online?
Not at this time. If you wish, you can contact us and we will do this for you.
5. Why does my old address still appear after I changed my address using the “View/change my address” service?
We apologize for the inconvenience. To correct this, you can contact us and speak with one of our agents over the phone.
6. If I receive my benefits from the Régie des rentes du Québec (the Quebec Pension Plan), can I view and update my personal information online?
No, you will not be able to use this service to make changes to your Régie des rentes du Québec records.
You should contact the Régie des rentes du Québec directly at 1‑800‑463‑5185 to enquire about making changes to your records. More information is available on the Québec Pension Plan Web site, or you can write to them with your request at:
Régie des rentes du Québec
Service des cotisants
CP 5200
Québec (Québec) G1K 7S9
7. Is the copy of my Canada Pension Plan Statement of Contributions that I print from the Web site considered a legal/official copy?
Yes, the online printed version of your Statement of Contribution is considered a legal document, unless otherwise contested in court. If the online printed version of your Statement of Contributions is being contested for legal purposes, you may request that an official Statement of Contributions be mailed to you by using the CPP Statement of Contribution online service or by contacting us.
8. Can I get a Statement of Contributions to the Quebec Pension Plan using this service?
If you have contributed to the Canada Pension Plan and the Quebec Pension Plan and live outside of Quebec, then this information will be on your CPP Statement of Contributions. However, if you have contributed to the Quebec Pension Plan only, or have contributed to both plans but currently live in the province of Quebec, you must contact the Régie des rentes du Québec to request a separate Statement of Participation in the Quebec Pension Plan.
If you currently live outside of Canada and your last contribution was made to the Quebec Pension Plan, you must also contact the Régie des rentes du Québec to request a separate Statement of Participation in the Quebec Pension Plan. You can write to them at:
Régie des rentes du Québec
Service des cotisants
CP 5200
Québec (Québec) G1K 7S9
More information is available on the Québec Pension Plan Web site.