The Office for Client Satisfaction
The Office for Client Satisfaction (OCS) is a neutral organization that receives, reviews and acts on client feedback about the quality of service received from Service Canada. The OCS is an essential part of Service Canada’s commitment to service excellence and was established to improve Canadians’ trust in the Government of Canada.
At the OCS, we are proud of our ability to offer prompt service, thorough and impartial reviews, and personalized attention. In doing so, we allow Service Canada clients to provide feedback on the quality of service they receive.
Find out how to provide us with your suggestions, compliments and complaints.
The Office for Client Satisfaction is guided by three main principles: promptness; thorough and impartial review; and personalized attention.
Learn about the roles and responsibilities of the Office for Client Satisfaction and discover how your feedback is handled.
Find answers to your questions about the Office for Client Satisfaction.
Find out when to provide feedback and what to include.