Providing Feedback

The Office for Client Satisfaction (OCS) accepts feedback in the form of suggestions, compliments or complaints related to Service Canada.

If You Have a Complaint

We encourage you to first resolve concerns at the local level whenever possible. Before contacting the OCS, you should speak with the service delivery agent you have been dealing with or with their supervisors in an attempt to address issues. If you are still not satisfied with the result, you can bring your concern to our attention by phone, by mail or online.

What to Include with Your Feedback

Here is the kind of information that will help us serve you better:

• Names and titles of everyone involved
• Dates of contact with the organization
• Copy of all relevant papers and letters

It is important that you provide feedback to the OCS in a timely fashion. Generally, the OCS will not accept feedback that is more than 12 months old, unless there are exceptional circumstances.

Your Feedback Helps

Your feedback matters. We use the feedback we receive to regularly inform Service Canada about how it can improve services. Your suggestions, compliments or complaints have a direct influence on Service Canada's day-to-day operations.