How You Can Contact Us

You should contact the Office for Client Satisfaction (OCS) when you have a complaint about Service Canada that cannot be resolved at the local level; a suggestion on how Service Canada could improve its service; or some positive feedback.

Before making an enquiry, ask yourself the following questions:

  • Is my feedback related to a Service Canada program or service? (For example, the following are not Service Canada related: feedback about Citizenship and Immigration, the Canada Revenue Agency, provincial government, or Parliament.)
  • In the event of a complaint, have I first tried to resolve the issue with the responsible Service Canada authorities, managers or supervisors?

If you answered “yes” to both of these questions, then it is time to contact the OCS. You can contact us by submitting our online feedback form, by phone, TTY, fax, or by mail.

Find out more information about what to include in your feedback.

Online Feedback Form

We take our responsibility to safeguard your personal information, as required by the Privacy Act, very seriously. For further information, please see our Personal Information Collection Statement.

User Information

This information will help us to investigate your feedback. We will keep your personal information private. There may be circumstances when your personal information will need to be given to others as part of following up on your issue. We will collect, manage, use and disclose personal information under the requirements of the Privacy Act.

 

Telephone:

1-866-506-6806 (toll-free line)

TTY:

1-866-506-6803 (toll-free line)

Fax:

1-866-506-6802 (toll-free line)

Mail:

Feedback Form
Office for Client Satisfaction
355 North River Road, Place Vanier Tower B
Floor 2, Mail Drop VB201
Ottawa ON  K1A 0L1