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A Reference Guide - Old Age Security and Canada Pension Plan
Protection of Client Information
All information from clients is considered private and confidential, and is legally protected by the Old Age Security Act, the Canada Pension Plan, and the Privacy Act.
Information may be made available to a federal or provincial institution or a non-governmental organization to administer the CPP, and to specified federal departments or provincial institutions to administer a federal or provincial law, or to foreign institutions under a social security agreement.
Under the Old Age Security Act and the Canada Pension Plan, information about an individual applicant or beneficiary is privileged and cannot be communicated to anyone not legally entitled to receive it. All client information gathered by Human Resources and Social Development is protected, and cannot be disclosed to a third party without the client's consent, unless disclosure is allowed by law for the purpose of administering the OAS program or the CPP.Privacy Act
The purpose of the Privacy Act is to protect the privacy of individuals with respect to personal information about them that is held by a government institution. It also provides individuals with the right of access to such information. A main principle underlying the Act is that individuals should be entitled to see the personal information held about them by government institutions and to have some measure of control over who has access to it and how it is used.
Online Services and Forms
Service Canada provides a number of online services to allow you to complete tasks online at your convenience. We also provide you with access to online forms for programs and services delivered by Service Canada and its partner departments.
To access an online service or find a form, visit servicecanada.gc.ca, and click on "Online Services and Forms".
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