How to Contact Us

To correct information on your Statement

Any future Canada Pension Plan benefits you receive will be based on your contributions, earnings and personal information appearing on your Statement of Contributions. Check that this information matches your income tax slips and returns. If any information is incorrect or missing, please follow these instructions:

To correct your date of birth

The date of birth on your statement is the date of birth on your Social Insurance Number record. If your date of birth is registered incorrectly, we suggest you call the Social Insurance Registration office at 1-800-206-7218 (option 3). If this is incorrect, you will need to complete an application form and provide your original provincial birth certificate, Certificate of Canadian Citizenship or immigration documentation. For more information, visit the Social Insurance Number Web site.

To correct your contributions

If you were employed, send a copy of the earnings and contributions information on your T4 slip(s), or a signed letter on company letterhead from each of your employers confirming all your earnings and contributions to the Canada Pension Plan for the year(s) in question.

If you were self-employed, send a copy of your T1 annual income tax return with your earnings and contributions information and your Notice of Assessment for the year(s) in question.

Send this information and your mailing address to:

Contributor Client Services
Canada Pension Plan
Service Canada
P.O. Box 9750, Postal Station T
Ottawa ON  K1G 3Z4

To inform us that the person indicated on this Statement is deceased

Send a copy of the death certificate or funeral director's Statement of Death and the SIN card to the Social Insurance Registration address below. If you do not have the SIN card, send the top portion of this Statement of Contributions.

Social Insurance Registration
P.O. Box 7000
Bathurst NB  E2A 4T1

To Ask a question about your Statement

If you have received your Canada Pension Plan Statement of Contributions and have questions, please contact us at 1-877-454-4051.
If you are hearing or speech-impaired and use a teletypewriter (TTY), please dial
1-800-255-4786.

To request an official Statement

You can request that an official Statement be mailed to you and you can view and print an official copy of the most up-to-date version of your CPP SOC at any time by visiting the Statement of Contribution online service.

Or, if you prefer, you can print an Application for a Statement of Contributions from our website or request that one be mailed to you by contacting us at 1-877-454-4051.

If you are hearing or speech-impaired and use a teletypewriter (TTY), please dial 1-800-255-4786.

Once your application is complete, mail it to us at:

Contributor Client Services
Canada Pension Plan
Service Canada
P.O. Box 9750, Postal Station T
Ottawa ON  K1G 3Z4