CPP Disability - I want my decision changed
What can I do if I do not agree with a Canada Pension Plan Disability decision?
If you were told you are not eligible for a CPP disability benefit, you may request a reconsideration of the decision.
What is a reconsideration?
A reconsideration is a new review of your application by the Department. Service Canada staff who were not involved in making the original decision will review your application, as well as any new information supplied by you, or by others on your behalf. Service Canada staff may also seek more medical information on your case. They may ask you to see another doctor. If this happens, CPP will pay for the doctor's visit and your travel to the doctor if that is necessary.
How do I request a reconsideration?
You must make your request for reconsideration in writing within 90 days after you are notified in writing of the decision.
Prepare your written request for reconsideration and include:
- your name, address, telephone number, and Social Insurance Number;
- a detailed explanation of why you want a reconsideration; and
- any new information that could affect the decision.
Sign and date your written request and submit it by mail to the return address on the decision letter.
Reconsideration can take several months to complete, depending on the case. Service Canada will re-examine your application and will send the reasons for their decision to you by mail.
If you disagree with the reconsideration decision
If you disagree with the reconsideration decision, the next step is to contact the Social Security Tribunal to appeal.
If you submitted an appeal before March 31, 2013, or if your appeal is already in progress
If you already have an appeal in progress with the Office of the Commissioner of Review Tribunals (OCRT) or the Pension Appeals Board (PAB), it will still go forward. The OCRT and the PAB will continue to hold hearings until March 31, 2013, and must issue decisions on them no later than March 31, 2014. Appeals not heard by the OCRT or PAB before April 1, 2013 will be transferred to the new Social Security Tribunal. If your file is transferred to the Social Security Tribunal, you will be advised.
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