Canada Pension Plan and Old Age Security - Frequently Asked Questions

The following list is based on your most frequent inquiries as received by our call centre agents and is updated regularly.

If you have questions about our online products, please view our My Service Canada Account Frequently Asked Questions.

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• Changes to the Canada Pension Plan will be phased in gradually between 2011 and 2016. How will they affect me?

• I received my Statement of Contributions in the mail. Where can I get more information?

• What is Child Rearing Drop Out (CRDO) and does it affect me?

• How do I change my Direct Deposit Information?

• When are the Direct Deposits made? When do the cheques go out?

• If I move to another country, can I still receive benefits?

• How do I apply for benefits under Old Age Security?

• How do I apply for the Canada Pension Plan retirement pension or other benefits under the Plan?

• I do not agree with the response to my application for a Canada Pension Plan disability benefit. What can I do about it?

• Where can I get a copy of my T4s?

• How do I cancel benefits following the death of a pensioner / beneficiary?

• I am living in a same-sex common-law relationship. Do I qualify for benefits from the Old Age Security program and the Canada Pension Plan?

• Where can I get an estimate on how much income I may need for my retirement?