National Do Not Call List
The National Do Not Call List (DNCL) is a free service that aims to reduce the amount of unsolicited telephone calls and faxes received by Canadians.
The National DNCL enables consumers to register their home phone, cellular phone, VoIP or fax number free of charge in order to reduce the number of telemarketing calls and faxes received by Canadians. Telemarketers will not be allowed to contact numbers registered on the National DNCL 31 days after the consumer's registration.
Delivered by: Canadian Radio-television and Telecommunications Commission (CRTC)
This program is available to the general public.
Application information and registration
Registrations may be submitted on-line or by phone, fax or TTY.
TTY device: 1-888-362-5889
Callers who wish to register their number by phone, fax or TTY must do so by using the home phone, cellular phone, VoIP, TTY or fax number they want registered. Registrations by fax consist of sending the fax number to be registered.
Registrations to the National DNCL must be renewed every five years.
Certain kinds of telemarketing calls and faxes are exempt from the National DNCL, including those made by or on behalf of:
- companies with whom an existing business commercial relationship with the consumer exists
- newspapers looking for subscriptions
- political parties and their candidates
- registered charities seeking donations
Telemarketers making exempt calls must maintain their own do not call list, and consumers can ask that their name and numbers be included in their list.
All telemarketers, whether exempt or non-exempt from the DNCL, must comply with the CRTC's Telemarketing Rules.
Individuals who wish to file a complaint related to telemarketing must provide the date of the call and the name or telephone number of the telemarketer.
- Contact the National DNCL Operator to register or de-register a telephone number or file a complaint of a telemarketing call.
- Contact the Canadian Radio-television and Telecommunications Commission (CRTC) if you have questions or comments pertaining to unsolicited telecommunication rules..
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