National Do Not Call List

The National Do Not Call List (DNCL) is a free service that aims to reduce the amount of unsolicited telephone calls and faxes received by Canadians.

The National DNCL enables consumers to register their home phone, cellular phone, VoIP or fax number free of charge in order to reduce the number of telemarketing calls and faxes received by Canadians. Telemarketers will not be allowed to contact numbers registered on the National DNCL 31 days after the consumer's registration.

Delivered by: Canadian Radio-television and Telecommunications Commission (CRTC)

Eligibility Information

This program is available to the general public.

Application information and registration

Registrations may be submitted on-line or by phone, fax or TTY.

Web: National Do Not Call List website

Telephone: 1-866-580-3625

Fax: 1-888-362-5329

TTY device: 1-888-362-5889

Callers who wish to register their number by phone, fax or TTY must do so by using the home phone, cellular phone, VoIP, TTY or fax number they want registered. Registrations by fax consist of sending the fax number to be registered.

Registrations to the National DNCL must be renewed every five years.

Additional information

Certain kinds of telemarketing calls and faxes are exempt from the National DNCL, including those made by or on behalf of:

  • companies with whom an existing business commercial relationship with the consumer exists
  • newspapers looking for subscriptions
  • political parties and their candidates
  • registered charities seeking donations

Telemarketers making exempt calls must maintain their own do not call list, and consumers can ask that their name and numbers be included in their list.

All telemarketers, whether exempt or non-exempt from the DNCL, must comply with the CRTC's Telemarketing Rules.

Individuals who wish to file a complaint related to telemarketing must provide the date of the call and the name or telephone number of the telemarketer.

Contact Information