Internet Reporting Service

Employment Insurance (EI) frequently asked questions

1. What is the Internet Reporting Service?

The Internet Reporting Service allows you to submit your report using the Internet. While you are on claim, you have to complete reports to prove that you are still entitled to benefits. The Internet Reporting Service allows you to give us information about an absence from Canada or a course or training program that occurred during your reporting period.

2. Is it secure?

Yes, your information is protected with the same level of security used by banks for their online services. We have taken measures to make sure that your electronic transactions are secure and that your privacy is protected.

3. Is the Internet Reporting Service easy to use?

Yes, the Internet Reporting Service is very easy to use. The information in the help section offers more details as you file your report.

For step-by-step instructions on how to register or for more information, see How the Internet Reporting Service works.

4. If I submit my report by Internet, will I be paid faster?

No matter which reporting service you use, if you are registered for direct deposit and are entitled to receive benefits, your payment will be deposited in your bank account in two business days.

  • If you submit your report on Friday, Saturday or Sunday before the processing time (normally at 15:00), it will be processed Sunday night.
  • If you submit your report before the processing time on any other day of the week, it will be processed that night.

If you do not use direct deposit, your payment will be mailed to you.

Note: Statutory holidays may have an impact on the direct deposit schedule and mail delivery.

5. When is the Internet Reporting Service available?

You can access the Internet Reporting Service 24 hours a day, 7 days a week.

6. How do I know if my report has been received?

When you submit your report, you will receive confirmation that we have received it.

7. If I choose to submit my report using the Internet Reporting Service, do I still have the option of using the Telephone Reporting Service to file my next report?

Yes, you can switch between using either of these reporting services. This means that you can file a report using the telephone, and when your next report is due, you can submit it using the Internet.

The Internet option allows you to give us details about an absence from Canada and/or course or training program, which you cannot do using the Telephone Reporting Service.

8. What can I do if I have technical difficulties while completing my report using the Internet Reporting Service?

If you experience technical difficulties using the Internet Reporting Service, call 1-800-206-7218 during business hours to speak to a representative.

Please note that if you are using a phone line to access the Internet and you exit to call us before completing and submitting your report, your information will not be saved and you will need to start over.

9. How do you keep my personal information secure?

When you use the Internet Reporting Service, we will ask for your Social Insurance Number (SIN), access code and province of residence. We will verify this information against the data we have on file. To prevent fraud and for your own protection, keep your access code safe and store it separately from your SIN. Do not let others use it. They could get information or take action on your claim without your knowledge, and you would be held responsible.

10. What are the basic system requirements for using the Internet Reporting Service?

We currently support the operating systems and browsers listed below:

  • PC – Windows 98 or higher
  • Mac – OS X
  • Internet Explorer 6.0 and up with 128-bit encryption
  • Netscape 6.1 and up with 128-bit encryption
  • Safari 1.2 and up with 128-bit encryption

However, we continually strive to make our services accessible to all Canadians, so we are reviewing other platforms/browsers.

Note: If you use a Macintosh with certain browsers, you may experience problems during your session and not be able to complete your report, even if your computer is verified as compatible with our system. If this occurs, try starting a new report.