Employment Insurance (EI) and how to request a copy of a Record of Employment (ROE)

About the ROE
How to request a copy of a ROE already issued
How to reach us

About the ROE

An employer is required to issue a ROE each time there is an interruption of earnings for an employee. The ROE is completed in 3 parts:

  • The 1st part goes to the employee as proof of insurable earnings when claiming EI benefits. 
  • The 2nd part is sent to HRSDC, National Services, by the employer and 
  • The 3rd part is retained in the employer's files.

Approximately 7 million of the second parts are received in Bathurst each year.  These records are microfilmed in order to provide a retrieval copy service.

The information contained on these ROEs is used in various EI post audit programs to detect potential fraud and to settle some discrepancies, which may arise in a client's claim for EI benefits. Approximately 150 million dollars in overpayments are identified for recovery each year from EI claimants across the country.


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How to request a copy of a ROE already issued

  • If the ROE was submitted electronically to Service Canada:

If your employer submitted your ROE to Service Canada electronically, you may view and print a copy of your electronic ROE issued for the last 2 years using our online service My Service Canada Account.

  • If the ROE was issued in paper format

We provide a retrieval copy service to individuals and employers following the guidelines set by the Privacy Act. The copy that you can ask by fax or mail will be sent to you by mail.  

Retention period:  ROEs are retained for a period of 10 years as per the Access to Information Guidelines and Infosource. Beyond 10 years, these records are purged and destroyed and therefore they will no longer be available.

The following information must be included in your request:

Employers

  • Name, address - and mailing address, if different - and phone number
  • Canada Revenue Agency (CRA) Business Number
  • Name and Social Insurance Number (SIN) of employee(s) for which ROEs are requested
  • Year(s) requested
  • Reason for request
  • Your signature

Individuals

  • Name, address and telephone number
  • Social Insurance Number (SIN)
  • Year(s) requested
  • Reason for request
  • Your signature


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How to reach us 

Fax: 1-506-548-7149

Mail:
Record of Employment copy request
Service Canada
PO Box 14000
Bathurst (NB)
E2A 5A3