Contact Information for Employment Insurance (EI)

Maybe the answer you're looking for is in our FAQ (Frequently Asked Questions).

If you have any questions or technical problems when applying for EI online, please call our telephone information service at 1 800 206-7218, from 8:30 a.m. to 4:30 p.m.

In general

For employers


Telephone

You have a question related to your claim for EI benefits or simply wish to obtain general information about the EI program? You can quickly get answers with the Insurance telephone information service. This interactive voice response system is available 24 hours a day, 7 days a week. It's simple, using a telephone with Touch-ToneTM service, just dial the toll-free number 1 800 206-7218.

You can easily obtain information about your claim, for example, if a decision is made, if your payment is issued, the number of weeks remaining on your claim, deductions, etc... You will need your Social Insurance Number (SIN) and your Access code to access specific information about your EI claim. By providing them, your personal information remains confidential and secure. Please note that the EI information on your claim is updated every morning, from Monday to Friday.

Several options are offered to you by the telephone information service, we invite you to listen to them. However, if you have a rotary telephone or if you need to speak to an agent, call during normal business hours.

Option 1 – Provides information specifically related to your claim. You can find out whether or not a decision has been made, payment information, deductions amounts from your payments. The entitlement weeks you have remaining on your claim, your benefit rate, allowable and it is here where you are able to change your Access Code (AC).

Option 2 – Provides general information on Regular, Maternity, Parental, Sickness, Compassionate Care and Fishing benefits. It is here where you can get general information on qualifying, how and where to apply, how much one can receive per week and for how long one can receive benefits.

Option 3 – Provides information on Social Insurance Numbers (SIN). It will advise you of how to apply and replace your number, how to change your name on your Social Insurance card. It can inform you on a lost or stolen Social Insurance Number and how to advise us of a deceased family member.

NOTE: At any point you are having trouble understanding the automated information you can press 0 to speak with an agent during business hours. Business hours are from 8:30 a.m. to 4:30 p.m. local time.

Telephone service for deaf or hearing-impaired persons

If you are a deaf or hearing-impaired person you can contact us using the Teletypewriter for the Deaf (TTY) service. Please, dial a single toll free number throughout Canada — 1 800 529-3742.

Mail or in-person

You can write to or visit your Service Canada Centre. For faster service, always give us your Social Insurance Number (SIN).