Help

If you need help using our site, this page will help you with:

Finding programs and services

Information on the Service Canada Web site is organized in a variety of ways to make it easy for you to find information about Government of Canada programs and services.

Audience

If you identify with an audience listed under "Programs and Services for You" in the centre section of the home page, select the category that best describes your situation. You will be presented with a list of programs and services for which you may be eligible. From the left navigation bar of the audience page you selected, you may select a more specific subject related to your situation.

Subject

If you are interested in programs and services related to a specific subject, you can browse our list of subjects from the left navigation bar on the home page.

A to Z Services Index

The A to Z Services Index is accessible from the left navigation bar that appears on most of the pages of this Web site. It is an alphabetical listing of all Government of Canada programs and services listed on the Service Canada Web site. Simply select a letter and choose a program title or a keyword from the list that appears.

Life Events

The Government of Canada provides assistance and important information to help you through different life events.

Video Center

In this section, you will find online videos that will help you use certain services we offer.

Online services and forms

Service Canada offers multiple online services and forms that allow you to do everything from apply for benefits to change your address to calculate your retirement income.

Other useful sites

Service Canada also offers a list of other useful sites tailored to each audience and subject. This list provides links to other federal government departments or agencies Web sites. It is accessible from the bottom of the right navigation bar on the home page.

Frequently Asked Questions

This section presents the most popular researched information in a question-answer format. The Frequently Asked Questions change with time, according to what is more frequently researched on this site.

Finding information about Service Canada

About Service Canada

The About Service Canada Web page outlines Service Canada's mission statement, its partners, information contained on the site, its commitment to accessibility and its plan for future development.

Publications and Reports

This is a compilation of Service Canada publications and reports related to different topics.

Find a Service Canada Office

Search the nearest Service Canada Centre by postal code, city, province or territory.

Alternative formats and plug-ins

Information throughout the Service Canada Web site is provided in HTML as the primary format. In some cases, other software formats are provided as alternatives. To open these alternate formats, you may need to download and install one or more of the following on your computer:

Document readers

PDF - They may also be available as Portable Document Format. To view these files you will need a PDF reader such as Adobe Acrobat Reader. Other options for free of charge PDF readers are Foxit Reader, Xpdf and eXPert PDF Reader.

DOC - Some files are available in Microsoft Word or Rich Text formats. To view these files you will need Microsoft Word Viewer, unless you already have Microsoft Word on your computer.

XLS - To read a spreadsheet in Microsoft Excel format, you will need the Microsoft Excel Viewer, unless you already have Microsoft Excel on your computer.

Media Players (for viewing interactive content)

For more information about media players, please visit our Multimedia Help page.

Read to Me tool

You do not need to download any extra programs or plug-ins to use this service. You will only need the following:

  1. a soundcard with speakers or headphones
  2. a Web browser with the ability to play sound