Contact Us
Service Canada wants to help you find the information you need for the services you want. You may be able to find the information you are looking for by following one of the links below:
Stay Connected
Enquiries on Services and Programs
If you have questions about a specific service, please use the links and the contact information below. If you can not find the service or program you are looking for, please visit the General Enquiries section.
- Apprenticeship Incentive Grant
- Canada Pension Plan (CPP)
- Employer Contact Centre
- Employment Insurance (EI)
- Employment Programs
- Old Age Security (OAS)
- Passports
- Social Insurance Number (SIN)
- Wage Earner Protection Program (WEPP)
General Enquiries
You can contact Service Canada for general enquiries in any one of the following ways:
To reach other government offices, visit the Contact Your Government page of the Government of Canada Web site.
If you have a complaint about Service Canada that cannot be resolved at the local level, a suggestion on how Service Canada could improve its service, or some positive feedback, you can share your feedback with the Office for Client Satisfaction (OCS).
Apprenticeship Incentive Grant
You can contact the Apprenticeship Incentive Grant in person.
Toll-free: 1-866-742-3644 TTY: 1-866-909-9757
Canada Pension Plan (CPP)
Retirement Pension, Disability Benefits, Death Benefit, Children's Benefits, Survivor's Pension
Toll-Free: 1-800-277-9914 TTY: 1-800-255-4786
Employer Contact Centre
Record of Employment (advice, guidance, paper ROE orders), ROE Web (technical support), Report on Hirings, Work-sharing and Automated Earnings Reporting System (Data Gateway support).
Toll-Free: 1-800-367-5693 TTY: 1-855-881-9874
The Employer Contact Centre is available Monday to Friday from 7 a.m. to 8 p.m., Eastern Time.
Employment Insurance (EI)
Regular Benefits, Maternity and Parental Benefits, Sickness Benefits, Compassionate Care Benefits, Fishing Benefits, Workers and/or Residents Outside Canada, Family Supplement
Toll-Free: 1-800-206-7218 TTY: 1-800-529-3742
If you have documents to add to your EI Claim please send it to your nearest Service Canada Office.
Employment Programs
Job Creation Partnerships, Skills Development, Self-Employment, Targeted Wage Subsidies, Youth Employment Strategy
You can contact Employment Programs in person.
Old Age Security (OAS)
Old Age Security Pension, Allowance Program, Allowance for the Survivor, Guaranteed Income Supplement, Old Age Security Identification Card
Toll-Free: 1-800-277-9914 TTY: 1-800-255-4786
Passports
Toll-Free: 1-800-567-6868 TTY: 1-866-255-7655
Social Insurance Number (SIN)
Toll-Free: 1-800-206-7218
Wage Earner Protection Program (WEPP)
Toll-Free: 1-866-683-6516 TTY: 1-800-926-9105
General Enquiries
Telephone
From within Canada and the United States, you can call us toll-free Monday to Friday. For callers in Canada, service is available from 8:00 a.m. to 8:00 p.m., your local time. From the United States, service is available from 8:00 a.m. to 8:00 p.m. Eastern time. Service is provided in English and French.
Toll-Free: 1 800 O-Canada (1-800-622-6232)
TTY: 1-800-926-9105
If you live outside Canada and the United-States, find out more about accessing 1 800 O-Canada from other locations around the world.
By mail:
IMPORTANT: When sending something in writing, for reasons of security and privacy, we ask you not to send us any personal or confidential information, such as your Social Insurance Number (SIN), or departmentally-assigned case or file numbers, or supporting documentation to a claim. Be aware that we cannot forward documents received on your behalf and that we cannot accept and process changes of address as well as claims or forms of any kind.
Note that all personal information collected is protected under the Privacy Act.
Service Canada
Canada Enquiry Centre
Ottawa ON K1A 0J9
CANADA
Facsimile
If you fax your message to Service Canada at 1-613-941-1827, you can expect a response within one Canadian business day. Long-distance charges will apply.
IMPORTANT: When sending something in writing, for reasons of security and privacy, we ask you not to send us any personal or confidential information, such as your Social Insurance Number (SIN), or departmentally-assigned case or file numbers, or supporting documentation to a claim. Be aware that we cannot forward documents received on your behalf and that we cannot accept and process changes of address as well as claims or forms of any kind.
Note that all personal information collected is protected under the Privacy Act.