Feedback on My Service Canada Account

Please take a few minutes to complete the My Service Canada Account feedback form; your comments are valuable in helping us improve our services to you.

Your participation is voluntary and your responses are confidential and anonymous.

All information collected on this form is protected under the Service Canada Privacy Statement.

Note that we are unable to provide a reply to any comments or questions submitted on this form.

Note: The acronyms CPP and OAS refer to the Canada Pension Plan and Old Age Security respectively.

1. Was this your first time logging into My Service Canada Account?

2. How easy or difficult was the My Service Canada Account registration process (i.e. Registering for an Access Key and then validating your identity with Service Canada)?

3. Were you informed of what you needed to have before registering for My Service Canada Account?

4. When registering for My Service Canada Account, which access code did you use?

5. The process for obtaining and using My Employment Insurance Access Code or the CPP/OAS Personal Access Code (PAC) was clear.

6. What was your purpose in coming to My Service Canada Account today? (Check all that apply)

a) EI claim information

a. view the status of your EI claim
b. view your EI payment information
c. view your last EI payment information
d. change your address with EI
e. change or add your bank account information with EI
f. view your past EI claim information

b) Canada Pension Plan (CPP)/Old Age Security (OAS)

a. view CPP Statement of Contributions
b. view your earnings and contributions
c. view your estimated monthly benefits
d. print your Statement of Contributions
e. request an official Statement of Contributions by mail

c) view CPP Statement of Contributions

a. view your earnings and contributions
b. view your estimated monthly benefits
c. print your Statement of Contributions
d. request an official Statement of Contributions by mail

d) Tax Slips Online

a. view or print EI tax slips
b. view or print your CPP/OAS tax slips
c. stop or start your EI tax slip mailing
d. stop or start your CPP/OAS tax slip mailing
e. Other

If you indicated "Other", please specify:

7. In the end, did you get what you needed?

8. Overall, how easy or difficult would you say it was to use My Service Canada Account?

9. Overall, how satisfied are you with My Service Canada Account?

10. To what extent do you agree or disagree with the following statements?

a) The language used with My Service Canada Account is clear

b) Instructions in My Service Canada Account were easy to follow

c) I feel confident that My Service Canada Account fully protects my personal information

d) Web pages loaded quickly within My Service Canada Account

11. Which of the following Government of Canada services, if any, have you used online prior to using Access Key? Apply for EI online
Submit your EI reports online
Apply for CPP Retirement Pension online
Other
None

12. Did you already have an epass before registering to access My Service Canada Account?

12a. If so, which other online services did you access with your Access Key in the past? Canada Revenue Agency – My Account
Passport
My Government Account
Other
None

13. Please provide any additional comments or suggestions that you may have on how to improve My Service Canada Account

Note:

Please do not submit any questions. Questions submitted through this comment box cannot be answered. Please do not include any personal information.

14. Please check the appropriate box:

Gender Male
Female

Age <18 years
18-29 years
30-59 years
60+

15. Indicate your region Atlantic (N.B.; N.S.; N.L.; P.E.I.)
Ontario
Quebec
Western (AB; B.C.; MB; SK; N.W.T.; Y.T.; NU)

16. Which of the following best describes your work situation? (Check all that apply) Job seeker (Canadian)
Job seeker (foreign)
Worker
Employer
Retired
Unemployed (not seeking work, receiving benefits such as disability insurance)
Other

If you indicated "Other", please specify:

17. Which of the following best describes you? (Check all that apply) Aboriginal
Newcomer
Official Language Minority Community
Person with disabilities
Family and Children
N/A
Other

If you indicated "Other", please specify:

Thank you for your feedback!