ARCHIVED - Service Canada Annual Report 2007-2008
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Message from the Minister of Human Resources and Social Development
I am pleased to present the Service Canada Annual Report for fiscal year 2007–2008. In this third annual report, we tell Canadians the story of our continuing progress toward the goal of providing one-stop service that is easy to access.
This report explains how we have raised our profile and increased our presence, streamlined the way we deliver our core services and safeguard client information, and broadened our partnerships to expand the range of services we offer. The report also demonstrates our commitment to working in a transparent and accountable way, and it highlights the ways in which we have been fulfilling our duty of responsible stewardship of public funds.
After three years of operation, Service Canada has come a long way in providing helpful service that is easy for Canadians to access. Whether Canadians choose to click, call, or visit, they will find information about the Government of Canada benefits and services they need and a timely response to their questions and concerns. We continue to launch initiatives to streamline our call centres, automate more services, and make our online services easier to use. Our partnerships have grown stronger, and our efforts to respond to the needs of different client communities have become more effective.
Of course, we have a lot more work to do. In the years to come, we plan to continue improving the services that are in demand and broadening the reach of our successful pilot projects and new approaches. We will also strengthen our network of partners to offer better services, and we will continue to train our employees and support their professional development.
During my time here, I have found that Service Canada employees are fully committed to providing Canadians with the best possible service they can give.
Diane Finley, P.C., M.P.
Minister of Human Resources and Social Development
Table of Contents
- Executive summary
- Introduction: Meeting our commitment to Canadians
- Chapter 1: Putting Canadians first
- Chapter 2: Making sure Canadians receive the right services and benefits
- Chapter 3: Serving Canadians through partnerships
- Chapter 4: Delivering results and reporting to Canadians
- Chapter 5: Building a culture of service excellence
- Conclusion: Moving Forward
- Appendix 1: Service Canada 2007-2008 expenditure profile
- Appendix 2: List of Service Canada services
- Appendix 3: Service Canada Service Charter
- Appendix 4: 2007-2008 Service Canada Performance Scorecard
- Appendix 5: Tell us what you think!
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