Service Canada Annual Report 2006-2007
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Table of Contents
- Executive summary
- Introduction: Meeting our commitment to Canadians
- Chapter 1: Putting Canadians first
- Chapter 2: Making sure Canadians receive the right services and benefits
- Chapter 3: Serving Canadians through partnerships
- Chapter 4: Delivering results and reporting to Canadians
- Chapter 5: Building a culture of service excellence
- Conclusion: Looking ahead
Appendices:
- Appendix 1: Service Canada 2006-2007 expenditure profile
- Appendix 2: List of Service Canada services
- Appendix 3: Service Canada Service Charter
- Appendix 4: 2006-2007 Service Canada Performance Scorecard
- Appendix 5: Tell us what you think!
Message from the Minister of Human Resources and Social Development
I am proud to present to Canadians the Service Canada Annual Report for fiscal year 2006-2007. Service Canada continued to deliver results for Canadians during its second year of operation-finding ways to further improve the delivery of government programs and services, while helping to enhance accountability and transparency in government.
The Government of Canada launched Service Canada to make it easier for people to get what they need, however they wish to do so-whether by telephone, on the Internet, in person, or by mail. Service Canada took steps to deliver on this promise in 2006-2007 by strengthening its service delivery network.
In 2006-2007, we added 171 new points of service and improved our telephone and Internet services. Many of the new sites we added serve rural and remote areas that were previously underserved by government. This initiative is something of which all Canadians can be proud.
In line with the Government of Canada's commitment to transparency, Service Canada also took additional steps over the past year to improve how we report on our results to Canadians, as well as to strengthen the mechanisms through which Canadians can provide us with feedback.
Service Canada's progress in helping to foster a culture of service excellence throughout the government is especially noteworthy. We set up the Service Canada College-a new, more cohesive approach to learning that weaves service excellence throughout its courses. Service Canada also took steps throughout the year to recognize and reward employee contributions to our success.
Although the task of achieving service excellence is never finished, Service Canada's employees are determined to serve Canadians to the very best of their ability. It is this determination that will ultimately ensure that, when Canadians think of Service Canada, they will think of a place where courteous, helpful, and efficient people are ready, willing, and able to help them-with just a call, click, or visit.
Monte Solberg, P.C., M.P.
Minister of Human Resources and Social Development