ARCHIVED - Service Canada at a Glance

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Service Canada is the Government of Canada’s one-stop service delivery network. In partnership with other departments, agencies and levels of government, it provides Canadians with easy access to a growing range of government programs and services.

Service Canada is just a call, click or visit away. Our service delivery network consists of in-person offices, a national telephone information service at 1 800 O-Canada, and online services at servicecanada.gc.ca. We also have mobile and outreach services that give Canadians living in remote, rural or northern communities that were previously under-served access to government services and information. By March 2006 we had 320 Service Canada Centres and 96 outreach and mobile sites.

Service Canada’s annual activities include:

  • Paying about $70 billion in government benefits to roughly 8 million Canadians ($190 million per day) – equal to 5% of Canada’s Gross Domestic Product and 30%  of Government of Canada expenditures;
  • Making 124 million individual payments to Canadians for Employment Insurance, Canada Pension Plan, Old Age Security and other benefits;
  • Processing more than 5 million applications for government benefits;
  • Receiving 1.5 million requests for Social Insurance Numbers;
  • Posting 800,000 job ads from employers;
  • Receiving more than 56 million calls about the Government of Canada, its programs and services;
  • Providing electronic services to more than 2.5 million Canadians per week;
  • Conducting 500,000 interviews with Canadians about the services and programs they need;
  • Bringing direct service to more than 250,000 Canadians in rural and remote communities through outreach and mobile services;
  • Mailing more than 20 million letters;
  • Working with more than 55,000 community organizations.

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