Conclusion - Looking Ahead
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“Service Canada is working with a growing number of federal departments, provinces and territories to move the one-stop approach forward. This makes sense from the point of view of the citizen and provides better value to Canadian taxpayers.” Human Resources and Social Development Canada Minister – June 2006
In our first year of operation, Service Canada has concentrated efforts on creating a one-stop service experience for Canadians. We have made it easier for citizens to get the programs and services they need and want, and have helped improve accountability and transparency in government. That doesn’t mean our work is done. In fact, we have only just begun. Service Canada is committed to continually improving service and bringing about a complete transformation of government service delivery.
Our goal is clear – better outcomes for Canadians through service excellence, thanks to secure, knowledgeable, one-stop, personalized service. The end result will be a new service experience for Canadians, one that functions as a model of efficiency, effectiveness and customer satisfaction.
We look forward to reporting on our achievements again in next year’s Service Canada Annual Report.
Service Canada Priorities for the Year Ahead
Transforming Service to Canadians
- Expand our regional and community presence
- Design service strategies to meet Canadians' needs
- Build our capacity as the Government of Canada's service network
- Build partnership strategies
- Improve our capacity to develop new services for Canadians
- Integrate call centres
Integrating Client Information
- Transform vital events information management in collaboration with provinces
- Automate processing to improve timely service delivery and reduce costs
- Establish a ‘one-client’ view for information gathering
Strengthening Accountability and Transparency
- Report on our commitments to Canadians and Parliament
- Establish enterprise-wide integrity
- Meet our savings commitments
- Strengthening management and financial accountability
Creating a Culture of Service Excellence
- Build towards, achieve, and reward service excellence
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