Appendix 3 - Service Canada Service Charter
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You can see the full text of the Service Charter on our Web site.
Among its key elements are:
Our Commitment to You
We help you by making it easy to access government services. We provide you with:
- Choice in how to contact us;
- Information that is easy to understand; and
- Service in the official language of your choice.
We offer you personalized service. We will:
- Explain the things you need to know and make clear what you need to do;
- Be helpful and respectful of your needs;
- Give you the service you need or guide you to others who can help you;
- Let you know when to expect a decision and, if you qualify for a financial benefit, when you will receive your first payment; and
- Acknowledge any mistakes we make and take corrective measures.
Our Promise to You
You have the right to:
- Fair and unbiased service;
- A clear explanation of our decisions;
- The review of any decision; and
- Security of private information.
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