Service Canada Reports

Service Canada regularly submits reports to Treasury Board regarding plans and activities.  There are also various other reports written about Service Canada-related topics.  Browse some of these publications below.

Corporate

• Main Estimates: The Main Estimates report provides a detailed listing of the resources required by Human Resources and Social Development and Service Canada for the upcoming fiscal year in order to deliver the programs for which we are responsible. This document identifies the spending authorities and the amounts to be included in subsequent Appropriation Bills that Parliament will be asked to approve to enable the government to proceed with its spending plans.
  2007/2008 – 2008/2009 
   
• The Report on Plans and Priorities: The Report on Plans and Priorities (RPPs) is an expenditure plan for Human Resources and Skills Development Canada and Service Canada. This report provides details on our organization's main priorities over the next three years by strategic outcome(s), program activity(ies) and expected results, including links to related resource requirements.
  2006/2007 –  2007/2008 –  2008/2009 - 2009/2010
   
• Departmental Performance Report:The Departmental Performance Report (DPR) examines the performance of Human Resources and Skills Development Canada. It reports on the department's achievements related to commitments set out in the Report on Plans and Priorities.
  2005/2006 –  2006/2007

Program

• Evaluation of the Pleasure Craft Licensing Service Initiative
• Evaluation of the SIN Segregation of Duties Pilot
• Evaluation of the Multi-Language Service Inititiave

Other

The PricewaterhouseCoopers'(PwC) Independent Review of the Integrity of the Social Insurance Number and Social Insurance Register assessed how well Service Canada had addressed the 2002 recommendations of the Office of the Auditor General (OAG) and how well-positioned the Social Insurance Number program is to fulfill its role as the foundation for the integrity of Service Canada's programs.

Service Canada is dedicated to protecting the security and privacy of personal information, especially the Social Insurance Number (SIN). To help SIN users understand their role and responsibilities in safeguarding the SIN, Service Canada developed the Social Insurance Number Code of Practice. The Code provides all SIN users - individuals, employers, private-sector organizations, federal and provincial government partners - with a set of principles for the management and use of the SIN to address issues of privacy, security, and integrity. Together, we share the responsibility of protecting the SIN from inappropriate use, fraud and theft.

Canada has once again been recognized as a world leader in government service delivery in a 2006 annual report by Accenture, a global consulting firm that helps governments and businesses improve their performance. Read the report, Leadership in Customer Service: Building the Trust.