Client Satisfaction Research
2010 Service Canada Client Satisfaction Survey: final report delivered May 2011. This research examined perceptions of service quality among Service Canada clients on the Employment Insurance Program (EI), Canada Pension Plan (CPP), Canada Pension Plan Disability (CPPD), Old Age Security (OAS), Guaranteed Income Supplement (GIS), Social Insurance Number (SIN), Apprenticeship Incentive Grant (AIG), Apprenticeship Completion Grant (ACG), Wage Earner Protection Program (WEPP) and 1 800 O-Canada.
2010 Service Canada Client Satisfaction Survey
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Table of Contents
Executive Summary
Introduction
Awareness of Service Canada
Service Interactions with Service Canada
Perceptions of Service
Service Delivery Channels
Related Service Issues
Service Dimensions and Drivers of Overall Satisfaction
Profile of Survey Participants
Analyses for Programs, Client Segments and Demographics