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Service Approach
Q69 “When you contacted Service Canada during the past six months, did staff inform you about any other programs, services or information that might be of value to you?”
Yes: 23%
No: 58%
Not applicable: 14%
DK/NR: 5%

Q70 “Service Canada represents a new approach for service delivery for the Government of Canada, where Canadians are provided with one-stop access to a broader range of government programs and services. Thinking about your service experience, would you say this had a positive impact on the quality of service you received, a negative impact, or no impact at all?”
Positive impact: 57%
No impact: 33%
Negative impact: 4%
DK/NR: 6%