Service Canada Client Satisfaction Research: 2006 Baseline Survey
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Client Satisfaction Research 2006 Baseline Survey June 2006 (PDF version, ‘591' kb)
Table of Contents
- Executive Summary
- Introduction
- Awareness of Service Canada
- Service Channels and Interactions
- Satisfaction With Overall Service Quality
- Satisfaction with Service Delivery Channels
- Most Recent Service Interaction
- Related Issues and Suggestions for Improvement
- Service Dimensions and Drivers of Overall Satisfaction
- Profile of Surveyed Clients
- Client Segments
- Programs/Services Used
- Demographic Variations