Online Fraud Reporting Tool

Step 1: How to start

Reporting abuse or misuse for the Temporary Foreign Worker Program

Here are a few things to keep in mind before beginning the online reporting process:

  • No feedback will be provided as a result of you submitting information through this process.
  • We will not release your identity unless you provide your consent. Sending us your contact information is optional. All leads, whether collected through this tool, or by another method, are privileged and subject to the provisions of the Privacy Act.
  • Service Canada does not pay for information received from individuals providing leads on suspected fraud.
  • We take all informant leads seriously and apply the same procedures to all information received. However, we encourage you to provide as much detail as possible to assist us in understanding the nature of the allegations.
  • Once you have submitted the information through this online process you cannot revoke it.
  • All information is reviewed to determine the validity of the allegations and whether further action is necessary. It may not always be appropriate or possible to act on the information immediately, but we will review it and take necessary action.
  • Read through the privacy and security statements.

Step 2: Review privacy statement

Privacy Notice

Personal information is collected under the authority of the Privacy Act.

The information will be used to follow-up on the lead to determine if there is an element of non-compliance with the Temporary Foreign Worker Program legislation, and if applicable, provided to the corresponding compliance program for appropriate enforcement action. Information may also be referred to Citizenship and Immigration Canada (CIC), the Canada Border Service Agency (CBSA) or Employment and Social Development Canada (ESDC) in the event that the lead relates to one of the programs they administer.

The information you provide is voluntary; it will not affect any dealings you may have with the Government of Canada currently or in the future.

You are not obliged to provide us with personal information about yourself. If you choose to provide your personal information, we may contact you to clarify statements or ask for additional information. Any personal information that you provide is protected under the federal Privacy Act. In addition, Service Canada is legally obliged to take all reasonable measures to protect the identity of informants, information that may indicate the identity of an informant, and even information that might suggest the existence of an informant.

Individuals also have rights of access to, correction of, and protection of their personal information under the Privacy Act: Access to Information.

Security Information

The Government of Canada, Employment and Social Development Canada and Service Canada (SC) are committed to providing visitors with Web sites that are respectful of the diverse needs of Canadians, as well as privacy and copyright laws.

We will ensure that the electronic services we offer continue to meet the strict privacy, confidentiality, and security standards that the legislation requires and that Canadians expect from us.

Service Canada uses corporate firewalls to protect our Web servers from unauthorized access. Any personal information you provide is not stored on these servers; we securely store your personal information on separate computer systems that are not directly accessible from the Internet.

Refer to the Terms and Conditions for the policies and practices that Service Canada adheres to for all online activities.

Step 3: What to send us

The following information will help us determine whether we should undertake an investigation, audit, or other action:

  • Location and name of the business or organization name (if applicable)
  • Name(s) and contact information of those suspected of abusing or misusing of the program including their address and email, etc. name of those involved (if known)
  • Type of abuse you suspect that is relevant to the situation:
    • resident status
    • employee abuse, intimidation, withholding passport or pay cheques, etc.
    • different/wrong occupation
    • displacing Canadians
  • Details of your observations
  • Relevant documents: have you seen documents?
  • Your name and phone number (optional: you can remain anonymous); if we require more information, can we contact you?

You may not have all the suggested information, however submitting as much detail as possible will enable us to take the appropriate action to address the issue.

For confidentiality reasons, note that we will not provide you any feedback or give you an update as a result of the information you have submitted. Please be assured that we take all reports of potential misuse or abuse very seriously.

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