How we can help

Find out how Service Canada is designed to work for you and help you access the programs and services you need.

What is Service Canada?

Service Canada is the Government of Canada’s one-stop service delivery network. In partnership with other departments, agencies, and levels of government, we offer Canadians an easy point of access to a wide range of the programs and services they need.

You can now access 77 services through Service Canada, and you can do this on the Internet, by telephone, in person, or by mail, whether at Service Canada Centres or our outreach sites.

Service Canada is committed to providing excellent, convenient service to all Canadians. Our goal is to enhance services and add new ones on an ongoing basis. Thanks to a number of client satisfaction recording tools, we keep track of Canadians’ changing needs and work to continuously improve our services.

What we offer

Service Canada brings together a growing number of services from federal departments and agencies. We are also building partnerships with other levels of government and community service providers to bring even more services together. Whether you want to apply for Employment Insurance or a passport, find a job, or get a Social Insurance Number, Service Canada is the place to go.

Who we serve

• More than 32 million Canadians from all walks of life, including youth, seniors, Aboriginal people, people with disabilities, and new Canadians.
• Communities across the country, including those in rural, remote, and northern locations.

Activities last year

In 2007–2008, Service Canada:

• paid out more than $74 billion in benefits to Canadians;
• processed 1.4 million requests for Social Insurance Numbers;
• received and reviewed 267,112 passport applications;
• handled 9.2 million visits at our in-person locations;
• posted more than 1 million job ads;
• responded to more than 51 million calls to the Government of Canada;
• hosted 26.6 million visits to the Service Canada Web site;
• reached 250,000 Canadians in remote communities;
• provided services to 37 official language minority community groups;
• interacted with more than 55,000 community organizations;
• introduced 14 new service offerings; and
• investigated 772,357 cases of possible fraud.