How we can help
Find out how Service Canada is designed to work for you and help you access the programs and services you need.
What is Service Canada?
Service Canada is the Government of Canada’s one-stop service delivery network. In partnership with other departments, agencies, and levels of government, we offer Canadians an easy point of access to a wide range of the programs and services they need.
You can now access 77 services through Service Canada, and you can do this on the Internet, by telephone, in person, or by mail, whether at Service Canada Centres or our outreach sites.
Service Canada is committed to providing excellent, convenient service to all Canadians. Our goal is to enhance services and add new ones on an ongoing basis. Thanks to a number of client satisfaction recording tools, we keep track of Canadians’ changing needs and work to continuously improve our services.
What we offer
Service Canada brings together a growing number of services from federal departments and agencies. We are also building partnerships with other levels of government and community service providers to bring even more services together. Whether you want to apply for Employment Insurance or a passport, find a job, or get a Social Insurance Number, Service Canada is the place to go.
Who we serve
- More than 32 million Canadians from all walks of life, including youth, seniors, Aboriginal people, people with disabilities, and new Canadians.
- Communities across the country, including those in rural, remote, and northern locations.
Our activities in 2009-2010
In 2009-2010, Service Canada:
- paid out $88 billion in benefits to Canadians;
- processed close to 1.5 million requests for Social Insurance Numbers;
- received and reviewed 412,367 passport applications;
- handled close to 9.8 million visits at our in-person locations;
- Job Bank enabled employers to post over 904,000 job advertisements;
- responded to more than 58.6 million calls to the Government of Canada;
- hosted 55.1 million visits to the Service Canada Web site;
- 137 Bilingual Service Canada Centres;
- 560,633 investigation cases were completed by EI/CPP/OAS investigators.